Circa - Table Games - Supervisor

Circa Resort & Casino•Las Vegas, NV

About The Position

The Floor Supervisor directs and supervises dealers to ensure proper performance and compliance with company policies and procedures, Title 31, and applicable gaming laws. The role may issue markers to players authorized for credit, maintain records of credit issued, and ensure guests remain within their credit limits. The supervisor orders fills and credits to maintain table bankrolls, observes hotel and casino guests, and keeps the Games Casino Manager informed of activities. The role also handles complaints from subordinates and guests and serves as a casino customer relations representative and host. The position supervises Dancing Dealers and Dealers. It supports company service standards, safeguards company assets, ensures consistent adherence to gaming and casino credit rules across shifts, and cooperates with Surveillance and Internal Control to protect assets and support profitability.

Requirements

Ability to communicate effectively with Guests, Team Members, and Management in written and verbal form.
Excellent verbal and written communication, Team Member and Guest relations, and organizational skills, with the ability to handle multiple tasks.
Ability to work any shifts or hours.
Full knowledge of Title 31 and applicable Gaming Control Board regulations.
Ability to obtain or renew government-required licenses or certifications, specifically a Nevada Gaming license.
Must be at least 21 years of age.
High School Diploma or equivalent.

Nice To Haves

At least one year of successful experience as a floor supervisor is preferred.
Effective working knowledge of Microsoft Office products.
Knowledge of and experience with electronic gaming and player tracking management and support systems.

Responsibilities

Direct and supervise dealers to ensure proper performance and compliance with company policies, procedures, Title 31, and applicable gaming laws.
Issue markers to players authorized for credit; maintain records of credit issued and ensure guests do not exceed their limits.
Order fills and credits to maintain table bankrolls properly.
Observe hotel and casino guests and keep the Games Casino Manager informed of activities.
Handle complaints from subordinates and guests.
Act as a customer relations representative and host for the casino.
Practice, support, and promote Company Service Standards at all times.
Be responsible for company assets.
Ensure adherence to rules, policies, and procedures related to gaming and casino credit activity, consistently across shifts.
Work directly with Surveillance and Internal Control to ensure asset protection and continued profitability.
Supervise Dancing Dealers and Dealers.