Circa - Hotel - Front Desk Agent

Recruiting Team • Las Vegas, NV

4d

About The Position

The Front Desk Agent provides guest service while checking guests in and out, booking reservations, sharing information, and arranging additional services. The role attends to guest needs, resolves problems, issues keys, processes payments, and helps ensure guest satisfaction and adequate inventory availability.

The agent practices and promotes company service standards, creates reservations accurately, operates the terminal, performs machine maintenance, and keeps work areas free of debris. The role also involves answering guest questions, identifying guests with special needs, reporting unusual or suspicious behavior, and cleaning and maintaining front- and back-of-house areas.

Requirements

• Communicate effectively with guests, team members, and management in written and verbal form.
• Have basic math skills.
• Have previous cash-handling experience.
• Understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
• Have basic knowledge of Microsoft Office, Outlook, and the Internet.
• Be able to work any day of the week and any shift, including weekends and holidays.
• Establish and maintain effective working relationships with team members and guests.
• Be at least 21 years of age.
• High school graduate or GED equivalent.
• At least 1 year of previous customer service experience.

Responsibilities

• Practice, support, and promote Company Service Standards.
• Create reservations accurately and check guests in and out.
• Operate the terminal and perform machine maintenance, including issuing keys and keeping the area free of debris.
• Address guests by name and answer questions with an understanding of the department and property.
• Assist supervisors in identifying guests with special needs to protect company assets and provide good guest service.
• Observe and report unusual or suspicious behavior.
• Clean and maintain front- and back-of-house work areas and inform appropriate people of supply shortages.
• Attend to guest needs and resolve guest problems.
• Process payments and help ensure maximum guest satisfaction and available inventory.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED