Circa - Beverage - Manager

Recruiting Team•Las Vegas, NV

About The Position

The Beverage Manager oversees beverage operations and provides outstanding, friendly, and informative Guest service while maintaining safety throughout the property. The role manages beverage orders, staffing, and finances, with the goal of maximizing sales and revenue through customer satisfaction and employee engagement. The Manager leads, coaches, trains, and evaluates beverage staff, supports service standards, maintains beverage inventory, and handles Guest complaints and escalated interactions. The role also requires strict adherence to responsible alcohol service standards and the ability to lead teams during busy shifts.

Requirements

Ability to read and speak English and communicate effectively with Guests, Team Members, and Management in written and verbal form.
Knowledge of the property and its amenities, and understanding of the Fremont Street Experience to assist Guests.
Ability to work well with all departments.
Ability to supervise multiple properties.
Ability to understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
Ability to multitask.
Must be able to work any day of the week and any shift, including weekends, holidays, special events, and concerts.
Ability to establish and maintain effective working relationships with Team Members and Guests.
Must be at least 21 years of age.
Must be able to obtain required work cards.
High school diploma or GED required.
Must be able to kneel, carry, bend, walk, and stand for extended periods.
Must be able to lift 50 pounds.

Nice To Haves

Previous beverage experience preferred.

Responsibilities

Schedule, train, and evaluate beverage staff, including their appearance and Guest service, in accordance with service standards.
Resolve Guest complaints and investigate complaints related to Beverage.
Interview, hire, and fire employees.
Practice, support, and promote Company Service Standards at all times.
Oversee beverage operations.
Greet and welcome Guests in a pleasant and professional manner.
Initiate and engage in professional, friendly conversations with Guests and manage escalated Guest interactions.
Work collaboratively with beverage servers, bartenders, barbacks, beverage supervisors, slots supervisors, and other departments.
Follow responsible alcohol service standards, including slowing down or cutting off intoxicated Guests when necessary.
Lead the team during heavy shifts, resolve conflicts, and ensure work is completed.
Order adequate supplies of alcoholic and non-alcoholic beverages and maintain sufficient inventory.
Coach, teach, and train department Team Members in the proper performance of their duties, lead by positive example, and document these actions as necessary.
Respond promptly to emergencies and incidents within designated areas according to policy.