Hotel Sales Support Manager

SREE Hotels•Charlotte, NC

6d•Onsite

About The Position

SREE Hotels is seeking a motivated, analytical hotel sales professional to support sales operations across its hotel portfolio. Based at the company’s corporate office in the Ballantyne area of Charlotte, North Carolina, the role requires the employee to live in the Charlotte area and travel up to 70% of the time. Travel destinations include properties in the Charlotte Metro and Raleigh-Durham areas, Cincinnati, Ohio, and Columbia and Myrtle Beach, South Carolina. The Sales Support Manager fills open hotel Sales Manager roles and provides additional sales support as needed. For assigned hotels, the manager carries out sales functions, pursues revenue goals, manages client relationships and accounts, generates business, and prospects for new opportunities. The position works across different hotel brands, chain scales, and markets, and may provide administrative support and assist with training and onboarding. Employees work primarily indoors and use a computer and standard office equipment. The role involves meeting clients on and off premises, touring properties, attending functions, and climbing stairs. The employee must be able to work the hours and days needed to meet business requirements, including when events take place.

Requirements

At least 2 years of experience as a Sales Manager in a hotel or resort environment.
Ability to travel up to 70% in North Carolina, Ohio, and South Carolina.
Bachelor’s degree or equivalent experience.
Ability to communicate effectively verbally and in writing with the public and team members.
Statistical and analytical skills to identify revenue opportunities and shortfalls.
Ability to work independently and cross-functionally to achieve goals.
Ability to thrive in a fast-paced, multitasked environment.
Availability to work when events occur, including weekends, nights, and holidays.
Valid driver’s license with an acceptable driving record.
Fluency in English and ability to speak, hear, read, and write in English.
Ability to use a computer and standard office equipment and to meet clients on and off premises, tour properties, attend functions, and climb stairs.

Nice To Haves

Experience with Marriott, Hilton, and/or Hyatt.
Experience with STS, Envision, OneSource, Delphi, and/or CI/TY sales systems.

Responsibilities

Fill in for open Sales Manager positions at assigned hotels and sell the required group segments.
Build and maintain a client base of organizations, associations, social groups, and corporate businesses through inside and outside sales.
Meet or exceed predetermined sales expectations and revenue goals.
Manage daily work to allocate approximately 25% to strategic administrative work and 75% to tactical sales execution.
Conduct hotel and banquet facility tours; answer questions from walk-in and call-in customers and refer them to other sales staff when appropriate.
Develop and maintain relationships with key clients to generate group and catering business.
Record sales activities in Delphi accurately and promptly.
Attend weekly revenue calls and provide weekly sales activity recaps to the Director of Sales, if applicable, and the assigned hotel’s VP of Sales.
Conduct weekly sales funnel reviews with the sales team and General Manager.
Negotiate guest room rates, meeting room rentals, function space, and hotel services within approved booking guidelines; confirm agreements in writing and distribute documents to clients and affected hotel departments.
Record bookings and cancellations accurately.
Conduct sales calls and sales blitzes outside the assigned hotel.
Provide administrative support to the Sales team as needed.
Meet with Operations and Food & Beverage staff as needed to review group resumes and banquet event orders.
Respond promptly and courteously to client and guest requests, and follow up to ensure satisfaction within company response-time standards.
Meet with planners after events to review successes and deficiencies and seek repeat business.
Assist with Sales Manager and Coordinator training and onboarding when needed and available.
Maintain reliable attendance, punctuality, professional appearance, and effective communication with team members and management.
Attend and participate in team meetings; follow safety and emergency procedures, company policies, and applicable regulations; and complete assigned training and compliance courses.
Perform other related duties and responsibilities as assigned.