HOTEL SALES MANAGER

The Pueblo of Sandia • Albuquerque, NM

4d • $71,406 - $82,118 • Onsite

About The Position

The Hotel Sales Manager solicits, proposes, and contracts group, convention center, and catering business. The role is responsible for achieving revenue goals in assigned markets for sleeping-room volume, average daily rate, food and beverage revenue, audio-visual revenue, annual budgeted revenue per available room, and guest satisfaction scores. The manager coordinates group needs with hotel operating departments using Banquet Event Orders, Group Cover Sheets, verbal communication, and email. The role also manages catering functions from initial client contact through final event billing.

The position operates according to the Pueblo of Sandia’s principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. The manager is expected to meet performance standards, contribute to a qualified and supported workforce, and help advance the ongoing success of the Pueblo of Sandia.

Requirements

• High school diploma, GED certification, or equivalent.
• Bachelor’s degree in Marketing, Hospitality, Business Administration, or a related field; the posting also states that a combination of related education and/or direct experience totaling seven years may substitute for the required education and experience.
• Three years of experience in hospitality, hotel, or catering sales.
• Valid, unrestricted New Mexico driver’s license.
• Successfully pass a stringent background investigation.
• Complete pre-employment and random drug screening.
• Knowledge of Delphi, SMS, Microsoft Office (including Word, Excel, PowerPoint, and Outlook), and internet marketing.
• Strong presentation, negotiation, creative selling, and prospecting skills.
• Ability to prioritize and complete tasks according to due dates and revenue generation.
• Effective and creative problem-solving skills.
• Professional, friendly demeanor, positive attitude, and ability to foster a cooperative work environment.
• Excellent customer service skills and ability to meet group event survey-score goals.
• Strong organizational and time-management skills.
• Ability to negotiate contracts and close business opportunities that fit hotel needs and market conditions.
• Ability to conduct independent research.
• Knowledge of the hospitality market, including competitors, economic trends, supply and demand, and how to sell within the assigned market segment.
• Knowledge of food and beverage operations procedures and controls.
• Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
• Ability to analyze event requests and assess catering product and equipment requirements.
• Ability to generate revenue through event sales.
• Ability to work long hours, five to six days per week.
• Read, write, and speak English at a level sufficient to perform the position’s functions.
• Ability to perform the listed physical activities, including balancing, climbing, crawling, crouching, feeling, finger dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, seeing, walking, sitting, standing, stooping, and talking.
• Work may be indoors and outdoors; outdoor work is subject to temperature extremes and inclement weather. Work hours may change and overtime may be required. The role is normally performed in an interior office environment and involves limited physical effort, some lifting, and standing for extended periods.

Responsibilities

• Meet booking and service goals.
• Participate in daily stand-ups, weekly sales meetings, and applicable pre- and post-convention meetings to understand group needs.
• Proactively solicit and qualify new business in assigned markets.
• Respond to incoming business opportunities within 24 business hours.
• Set and monitor market-specific SMART quarterly action plans.
• Provide accurate, complete, and effective turnover to Convention Services.
• Obtain guest feedback on product quality and service levels, and respond effectively to guest problems and complaints.
• Communicate clients’ needs and challenges to the operations team to ensure appropriate services are provided and challenges are addressed.
• Participate in sales blitzes and attend industry events and trade shows to maximize hotel sales and revenues.
• Develop community relationships to strengthen and expand the customer base for group sales opportunities.
• Conduct creative and memorable site tours; establish client rapport and entertain qualified potential clients in accordance with SOPs.
• Maintain current and prospective client databases.
• Manage catering functions from initial client contact through final event billing.
• Establish preferred vendor recommendation lists for the resort.
• Negotiate function space, minimum revenue commitments, food and beverage prices, room rates, room blocks, and hotel services within approved departmental booking guidelines.
• Promote teamwork through communication, mentoring, guidance, support, and appreciation for team members’ contributions.
• Maintain punctual and regular attendance in accordance with the assigned schedule and Pueblo of Sandia Attendance Policy.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level