Hotel Sales Manager

Kinseth Hospitality Companies•Lincoln, NE

About The Position

Professionally sells the products and services of the hotel, banquet, and restaurant, with special emphasis on guest room sales during low and shoulder seasons. The role makes sales calls to assigned and potential accounts, prepares group booking proposals and confirmations, conducts property tours, coordinates upcoming events with other departments, and works to generate future business and meet or exceed revenue and production goals. The position participates in the Manager on Duty program, directs banquet and catering staff, and acts as management over the sales staff when the Director of Sales is absent. It also follows company policies and property guidelines, maintains a professional image, and reports to work as scheduled.

Requirements

Associate's degree (AA) or equivalent from a two-year college or technical school; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
Valid driver’s license and proof of insurability.
Ability to meet the described physical demands, including occasionally lifting and/or moving up to 50 pounds.

Responsibilities

Make in-person, mail/email, and telephone solicitation and service calls on assigned accounts to promote and sell hotel and restaurant facilities and services.
Make solicitation calls to potential new accounts and perform outside sales calls for the majority of the work week (over 50%).
Respond to inquiries from customers, prospects, other hotels, and the corporate office.
Prepare proposals and confirmations for group bookings and conduct property tours for prospective customers.
Inform other departments of upcoming events and coordinate planning throughout the property.
Maintain and use the account tracing system/database and customer account files to generate future business.
Follow company credit and deposit policies when booking business.
Prepare sales reports and record sales calls and activities as required.
Monitor guest satisfaction through follow-up surveys, thank-you cards, and calls.
Participate in industry and civic organizations to promote business opportunities.
Track competitors’ activities, the market, and the hotel’s position in the market.
Participate in sales department and weekly management meetings.
Plan and participate in sales blitzes and outside after-hours functions, including chamber outings.
Participate in developing and implementing marketing and action plans, contribute ideas for promotions or packages, and develop ideas to build occupancy.
Meet and/or exceed individual quantitative revenue and production goals set by the General Manager and Director of Sales.
Follow KHC policies and procedures, including dress code, safety, and performance standards.
Participate in the Manager on Duty program.
Direct banquet and catering staff members.
Act as management over the sales staff in the Director of Sales’ absence.