Hotel Sales Manager

TownePlace Suites (Kinseth Hospitality)•Lincoln, NE

4d•$45,000 - $55,000

About The Position

Professionally sells the products and services of the hotel, banquet, and restaurant, with special emphasis on guest room sales and low- and shoulder-season business. The role involves extensive outside sales activity, including prospecting and servicing accounts, preparing group booking proposals, touring prospective customers through the property, coordinating upcoming events with other departments, and maintaining account records to generate future business. The manager contributes to marketing plans and occupancy-building initiatives, monitors the market and competition, and works toward revenue and production goals set by the General Manager and Director of Sales. The position participates in the Manager on Duty program, directs banquet and catering staff, and acts as management over the sales staff when the Director of Sales is absent. Employees are expected to follow company and property policies and standards, maintain a professional image, and report to work as scheduled.

Requirements

Associate’s degree (AA) or equivalent from a two-year college or technical school; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
Valid driver’s license and proof of insurability.
Ability to meet the physical demands of the job, including standing, handling or typing, talking or hearing, walking, reaching, and occasionally lifting or moving up to 50 pounds.
Follow proper safety precautions and company and property policies.

Responsibilities

Make solicitation and service calls to assigned accounts in person, by mail or email, and by telephone to promote and sell hotel and restaurant facilities and services.
Make calls to potential new accounts and perform outside sales calls for more than 50% of the work week.
Respond to inquiries from customers, prospects, other hotels, and the corporate office.
Prepare proposals and confirmations for group bookings and conduct property tours for prospective customers.
Inform other departments about upcoming events and coordinate planning across the property.
Maintain and use the accounts tracing system or database and customer account files to generate future business.
Follow company credit and deposit policies when booking business.
Prepare sales reports and record sales calls and activities as required.
Monitor guest satisfaction through follow-up surveys, thank-you cards, and calls.
Participate in industry and civic organizations to promote business opportunities.
Track competitor and market activity and the hotel’s position in the market.
Participate in sales department and weekly management meetings.
Plan and participate in sales blitzes and outside after-hours functions, including chamber outings.
Participate in developing and implementing marketing and action plans, contribute ideas for special promotions or packages, and develop ideas to build occupancy.
Meet or exceed individual quantitative revenue and production goals set by the General Manager and Director of Sales.
Follow KHC policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.
Participate in the Manager on Duty program, direct banquet and catering staff, and act as management over sales staff in the Director of Sales’ absence.