Hotel Sales Manager

DRIFTWOOD HOSPITALITY MANAGEMENT•Park City, UT

6d•Onsite

About The Position

The Hotel Sales Manager is the on-property sales contact for customers and is responsible for proactively soliciting and handling revenue-related opportunities. The role upsells business opportunities, achieves personal and team revenue goals, and ensures business is handed over properly and on time for service delivery. The manager follows sales strategy guidelines established by the Director of Sales & Marketing and works to grow revenue, customer relationships, and market share while supporting the hotel’s financial objectives. The position manages the sales process from prospecting and responding to inquiries through contracting, forecasting, customer communication, and handoff to Convention Services. It also supports customer satisfaction before, during, and after events, responds to problems and complaints, and uses hotel systems such as Delphi to capture and manage customer information. The role includes leadership, relationship-building, work execution, and ongoing learning responsibilities. The hotel operates 24 hours a day, seven days a week, so shifts, start times, and weekly hours may vary according to operational demands.

Requirements

At least three years of progressive sales experience.
Strong negotiating, creative selling, closing, persuasion, and upselling skills.
Knowledge of Microsoft Office or other standard software applications and hotel systems.
Knowledge of Delphi and Delphi Diagrams.
Ability to prospect and solicit business, conduct internet research, and identify new customers.
Ability to manage guest-room and meeting-space inventories.
Knowledge of menu planning, food presentation, and banquet and event service operations.
Knowledge of audio-visual products and services at both hotels.
Knowledge of contract management and legalities.
Financial management skills, including ability to understand P&L statements, manage operating budgets, and handle forecasting and scheduling.
Strong verbal, listening, and written communication skills.
Strong problem-solving, customer and associate relations, presentation, organization, and decision-making skills.
Ability to manage guest issues and customer relationships effectively.
Physical ability to frequently walk, stand, sit, hear, talk, and smile, and to lift, push, or pull objects weighing up to ten pounds.

Nice To Haves

Previous experience in the hospitality industry.
Experience selling luxury brands and experiential services.

Responsibilities

Build department revenue in accordance with sales strategy guidelines set by the Director of Sales & Marketing.
Identify revenue opportunities based on event profiles and meet or exceed individual and hotel revenue goals.
Manage customer budgets, identify upselling opportunities, and maximize revenue while meeting customer needs.
Understand market conditions, including competitors, economic trends, supply, and demand.
Build relationships with existing and new customers through sales calls, entertainment, familiarization trips, and other outreach.
Conduct customer site inspections and proactively solicit, qualify, and pursue new business, focusing on accounts with larger revenue potential.
Respond to incoming inquiries within the market segment within four hours and close suitable opportunities based on market conditions and hotel needs.
Forecast group sleeping rooms and revenue before turnover and continue to partner in the forecasting process afterward.
Create sales contracts as required and understand budgets and the department’s contribution to hotel financial goals.
Communicate event details verbally and in writing with internal and external customers, follow up after events, and remain available to address problems or suggest alternatives.
Greet customers during the event phase and hand off event details to Convention Services for execution.
Promote guest satisfaction and service quality, obtain feedback, handle complaints, review guest service results with leaders, and participate in corrective action plans and continuous improvement.
Use Delphi or other hotel systems to capture and manage customer information daily.
Demonstrate leadership, accountability, ethical conduct, sound decision-making, adaptability, and effective collaboration.
Use sales resources and administrative support effectively, manage competing demands, follow through on inquiries and complaints, and overcome obstacles to achieve objectives.
Identify and develop talent, support colleagues’ skills development, pursue self-development, and share learning and best practices.