Hotel Sales Manager

Kinseth Hospitality Companies•Minneapolis, MN

11d

About The Position

Professionally sells the hotel’s, banquet’s, and restaurant’s products and services, with particular emphasis on guest room sales during low and shoulder seasons. The position makes sales calls, develops group business, coordinates upcoming events across departments, monitors customer satisfaction and market activity, and works to meet or exceed individual revenue and production goals. The role participates in the Manager on Duty program, directs banquet and catering staff, and acts as management over the sales staff when the Director of Sales is absent. The position requires an associate degree or equivalent from a two-year college or technical school, one to two years of related experience and/or training, or an equivalent combination. A valid driver’s license and proof of insurability are required.

Requirements

Associate degree (AA) or equivalent from a two-year college or technical school, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Valid driver’s license and proof of insurability.
Ability to meet the physical demands of the role, including occasionally lifting and/or moving up to 50 pounds.

Responsibilities

Make solicitation and service calls to assigned accounts in person, by mail or email, and by telephone to promote hotel and restaurant facilities and services.
Make calls to potential new accounts and perform outside sales calls for more than 50% of the work week.
Respond to inquiries from customers, prospects, other hotels, and the corporate office.
Prepare proposals and confirmations for group bookings and conduct property tours for prospective customers.
Inform other departments of upcoming events and coordinate planning throughout the property.
Maintain and use the account tracing system, database, and customer account files to generate future business.
Follow company credit and deposit policies when booking business.
Prepare sales reports and record sales calls and activities as required.
Monitor guest satisfaction through follow-up surveys, thank-you cards, and calls.
Participate in industry and civic organizations to promote business opportunities.
Track competitor and market activity and the hotel’s position in the market.
Participate in sales department and weekly management meetings.
Plan and participate in sales blitzes and outside after-hours functions, including chamber outings.
Participate in developing and implementing marketing and action plans; provide input on special promotions or packages and develop ideas to build occupancy.
Meet or exceed individual quantitative revenue and production goals set by the General Manager and Director of Sales.
Follow KHC policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.
Participate in the Manager on Duty program.
Direct banquet and catering staff and act as management over sales staff in the Director of Sales’ absence.