Hotel Night Auditor

Jamul Casino•Jamul, CA

2d•Onsite

About The Position

The Hotel Night Auditor is responsible for greeting and welcoming guests, managing the registration process, and ensuring a seamless check-in and check-out experience. This role involves verifying payment methods, assisting with end-of-day processes, and addressing guest inquiries and complaints. The auditor will collaborate with other departments to ensure guest satisfaction, upsell hotel amenities, and maintain accurate records of bookings and payments. A proactive approach to problem-solving and a commitment to providing exceptional guest service are essential. The role also requires adherence to AAA standards, creative guest engagement, and maintaining grooming standards.

Requirements

1+ years’ experience as a Hotel Night Auditor
1+ years’ experience in guest service
Experience with Property Management Systems (PMS) such as Infor HMS, SRH preferred
Excellent verbal and written communication skills
Proficient in handling cash, credit card transactions, and maintaining accurate financial records
Strong organizational skills with attention to detail in managing guest information, reservations, and payments
Familiarity with basic computer skills, including proficiency in MS Office (Word, Excel)
High school diploma or equivalent
Ability to earn and maintain Gaming License

Nice To Haves

Experience with Property Management Systems (PMS) such as Infor HMS, SRH
Spanish and/or Tagalog language skills

Responsibilities

Greet and welcome guests, ensuring a warm and professional first impression that aligns with Jamul Casino Resort’s hospitality standards and AAA standards.
Manage the full guest registration process, including handling reservations, confirming stays, and collecting necessary guest information.
Ensure seamless check-in and check-out procedures while maintaining accuracy and efficiency.
Assist with creating a memorable stay for guests by providing detailed information on available rooms, rates, amenities, and local attractions.
Verify payment methods, process credit card authorizations, and ensure accuracy in guest billing and tracking records.
Assist the Overnight Supervisor with end of day processes and proper report tracking.
Address guest inquiries, complaints, and issues in a prompt, courteous, and professional manner.
Collaborate with housekeeping and other departments to ensure all rooms are clean, well maintained, and ready to meet the needs of each guest.
Coordinate group reservations, VIP services, and personalized arrangements for special events or occasions.
Actively upsell hotel amenities, such as dining options and spa services.
Maintain accurate records of bookings, reservations, and payments using the management systems.
Approach problem-solving with a proactive mindset, anticipating potential challenges, and addressing issues before they affect the guest experience.
Stay readily available and approachable to all guests, fostering a welcoming and supportive environment.
Communicate effectively with guests, team members, and managers.
Adhere to AAA standards and follow them during each interaction consistently.
Think outside the box to wow guests with thoughtful and anticipatory gestures.
Adhere to all grooming standards as outlined by leadership.
Participate in training programs to develop skills.