Hotel Night Auditor

Kinseth Hospitality Companies•Duluth, MN

About The Position

Provides hotel customer service to guests by performing front desk, accounting, night audit, safety, and general hotel operations duties. The employee acts as the hotel manager on duty during the shift, follows prescribed manager-on-duty procedures, and maintains guest satisfaction and safety. The role requires working alone and remaining awake and alert throughout the night. The position also includes maintaining accurate shift communications, following company and property policies, keeping the lobby and front desk organized, and performing laundry duties when required by the business unit.

Requirements

Ability to perform the described essential duties and follow company and property policies and procedures.
Ability to work alone and remain awake and alert all night.
Ability to stand regularly; use hands to finger, handle, or feel; and talk or hear.
Ability to walk and reach with hands and arms frequently.
Ability to sit, climb or balance, stoop, kneel, crouch, crawl, or smell occasionally.
Ability to occasionally lift and/or move up to 50 pounds.
Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance deposit accounts.
Reset the system for the next business day.
Complete daily night audit procedures and ensure information is entered and posted accurately, balanced, and on time.
Enter information and print night audit reports accurately and promptly according to night audit guidelines.
Protect guest safety by following security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer questions about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to company cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls in a friendly and articulate manner using prescribed procedures.
Post charges, including room, food, liquor, and telephone charges, to the ledger.
Deposit guests’ valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry when required by the business unit.
Follow company handbook, front desk manual, and property-specific policies and standards, including dress, safety, and performance requirements; maintain a professional image and report to work as scheduled.
Follow proper safety precautions to avoid injuries.