Hotel Night Auditor

Kinseth Hospitality Companies•Council Bluffs, IA

About The Position

Provides customer service to hotel guests while completing front-desk, cash-handling, accounting, and night-audit duties. Acts as the hotel manager on duty during the shift and follows established procedures for communication, emergencies, and guest satisfaction. Ensures night-audit work is accurate, balanced, and completed on time, and prepares the system for the next business day. The position also supports guest safety and hotel operations by maintaining security procedures, communicating guest requests and issues to the appropriate departments, keeping the front desk and lobby organized, and maintaining clear shift-to-shift logs. Laundry duties may be required depending on the business unit. Employees must follow company and property policies, maintain a professional image, and report to work as scheduled. The role requires working alone and staying awake and alert all night.

Requirements

Must be able to work alone and stay awake and alert all night.
Must regularly stand, use hands to handle or feel objects, and talk or hear; frequently walk and reach with hands and arms; and occasionally sit, climb or balance, stoop, kneel, crouch, crawl, or smell.
Must occasionally lift and/or move up to 50 pounds.
Must have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
Must follow safety precautions and company and property policies.

Responsibilities

Greet, register, and assist guests; suggestively sell rooms, issue keys, assign rooms, and set wake-up calls.
Act as hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance deposit accounts.
Reset the system for the next business day and complete daily night-audit procedures accurately and on time.
Enter information and print night-audit reports according to established guidelines.
Follow security procedures, including fire and tornado procedures, key security, and guest privacy requirements.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, local attractions, and travel directions.
Check out guests, communicate departures to housekeeping, compute bills, collect payments, make change, and make deposits according to cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external calls using prescribed procedures and a friendly, articulate manner.
Post charges such as room, food, liquor, or telephone charges to the ledger.
Secure guests’ valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log.
Maintain the cleanliness and organization of the hotel lobby and front desk.
Wash, fold, and properly store laundry when required by the business unit.
Follow company handbook, front-desk manual, and property-specific policies and standards, including dress code, safety, and performance standards.
Maintain a professional image and report to work as scheduled.