Hotel Night Auditor

TownePlace Suites (Kinseth Hospitality)•Janesville, IA

15h•$16 - $17

About The Position

Provides customer service to hotel guests while performing front desk and night audit duties. The role includes acting as the hotel manager on duty, maintaining guest accounts, completing and verifying nightly audit procedures, and ensuring accurate reports and business-day resets. It also involves supporting guest safety and satisfaction, handling reservations and payments, communicating with other departments and shifts, and maintaining the lobby and front desk. Depending on the business unit, the employee may also wash, fold, and store laundry.

Requirements

Must be able to work alone and stay awake and alert all night.
Must meet the physical demands of the job, including regularly standing, using hands, and talking or hearing; frequently walking and reaching; and occasionally sitting, climbing or balancing, stooping, kneeling, crouching, crawling, or smelling.
Must occasionally lift and/or move up to 50 pounds.
Must have the vision abilities required for close and distance vision, peripheral vision, depth perception, and adjusting focus.

Responsibilities

Greet and register guests, suggestively sell rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes, balance guest and other accounts, and reset the system for the next business day.
Complete night audit procedures daily and ensure entries and postings are accurate, balanced, and timely.
Enter information and print night audit reports accurately and in accordance with night audit guidelines.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, and local attractions, and provide travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls using prescribed procedures and an articulate, friendly manner.
Post charges, including hotel room, food, liquor, and telephone charges, to the ledger.
Deposit guests' valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to ensure effective communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow KHC policies and procedures, including dress code, safety, performance, and property-specific standards.
Maintain a professional image and report to work as scheduled.