Hotel Night Auditor

Holiday Inn (Kinseth Hospitality)•Coralville, IA

About The Position

Provides customer service to hotel guests while performing front desk and night audit duties. The employee greets and registers guests, assigns rooms, handles reservations and payments, responds to guest requests, and acts as the hotel manager on duty during the shift. The role also completes daily account balancing, system resets, night audit reporting, and related security and communication procedures. The employee follows KHC policies and property-specific standards, maintains a professional image, and reports to work as scheduled. The position requires working alone and staying awake and alert all night. Depending on the business unit, the employee may also wash, fold, and store laundry.

Requirements

Must be able to work alone and stay awake and alert all night.
Must regularly stand, use hands to finger, handle, or feel, and talk or hear.
Must frequently walk and reach with hands and arms.
Must occasionally sit; climb or balance; stoop, kneel, crouch, or crawl; and smell.
Must occasionally lift and/or move up to 50 pounds.
Must have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
Must follow proper safety precautions at all times.
Must maintain a professional image and report to work as scheduled.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance deposit accounts; reset the system for the next business day.
Complete daily night audit procedures and ensure information entered and posted is accurate, balanced, and timely.
Enter information and print night audit reports accurately and promptly in accordance with night audit guidelines.
Follow established security procedures for guest safety, including fire and tornado procedures, key security, and guest privacy.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest special requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, and local attractions, and provide travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls in an articulate and friendly manner using prescribed procedures.
Post charges, such as hotel room, food, liquor, and telephone charges, to the ledger.
Deposit guests' valuables in the hotel safe or safe deposit box.
Maintain the shift-to-shift log accurately to ensure communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow KHC handbook, Front Desk Procedure Manual, and property-specific policies and standards, including dress, safety, and performance requirements.