Hotel Night Auditor

Kinseth Hospitality Companies•Bettendorf, IA

19d

About The Position

The Hotel Night Auditor provides customer service to hotel guests while handling front desk, accounting, safety, and overnight operational duties. The role greets and registers guests, assigns rooms, issues keys, handles reservations and payments, and responds to guest questions and requests. It also completes the daily night audit, balances accounts, posts charges, prepares reports, and resets the system for the next business day. The Night Auditor acts as the hotel manager on duty overnight, follows established procedures for guest satisfaction and emergencies, and maintains communication between shifts. The role also supports the cleanliness and organization of the lobby and front desk and may wash, fold, and store laundry depending on the business unit. The employee must work alone and remain awake and alert throughout the night.

Requirements

Ability to work alone and stay awake and alert all night.
Ability to meet the physical demands of the role, including occasionally lifting and/or moving up to 50 pounds.

Responsibilities

Greet, register, and assist guests; suggestively sell rooms, issue room keys, assign rooms, and set wake-up calls.
Act as hotel manager on duty and follow procedures for communication, emergencies, and guest satisfaction.
Enter daily changes, balance guest and other accounts, and reset the system for the next business day.
Complete daily night audit procedures and ensure information is entered, posted, and balanced accurately and on time.
Enter information and print night audit reports according to established guidelines.
Follow security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure timely follow-up.
Answer questions about hotel services, guest registration, local attractions, and travel directions.
Check out guests, communicate departures to housekeeping, calculate bills, collect payments, make change, and make deposits according to cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls using prescribed procedures.
Post charges such as room, food, liquor, and telephone charges to the ledger.
Secure guests’ valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log.
Maintain the cleanliness and organization of the lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow KHC policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.
Follow proper safety precautions to avoid injuries.