Hotel Night Auditor

Churchill Downs•Oxford, ME

21d•Onsite

About The Position

The Hotel Night Auditor provides guest service throughout the hotel experience, including reservations, guest inquiries, check-in, and check-out. The role manages reservations and payments, answers incoming calls, shares information about the hotel and surrounding area, and promotes hotel amenities, dining, events, and packages. As a key guest contact during overnight hours, the Night Auditor helps create a welcoming and positive experience while performing the nightly hotel audit and reconciling guest folios.

Requirements

Excellent guest-service skills; attentive and detail-oriented.
Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously.
Effective communication skills with guests and co-workers.
Basic math skills and ability to accurately handle cash and process sales transactions.
Prior computer experience with Microsoft Office and email.
Ability to create a positive and upbeat work environment.
Minimum of one year of prior experience in a guest-service capacity.

Nice To Haves

Point-of-sale system experience preferred.
High school diploma or equivalent preferred.

Responsibilities

Perform the nightly hotel audit.
Reconcile guest folios and identify and correct errors.
Answer incoming calls, operate the telephone system, record guest messages, and relay them to the appropriate parties.
Manage online, phone, and in-person reservations, including creating and editing reservations.
Complete guest check-in and check-out tasks, collect necessary information, and verify payment methods.
Answer guest questions about the facility and surrounding area.
Promote internal events, dining, and packages.