Hotel Night Auditor

Jamul•Jamul, CA

19h•Onsite

About The Position

Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal.

Requirements

1+ years’ experience as a Hotel Night Auditor
1+ years’ experience in guest service
Experience with Property Management Systems (PMS) such as Infor HMS, SRH preferred
Must have excellent verbal and written communication skills.
Proficient in handling cash, credit card transactions, and maintaining accurate financial records.
Strong organizational skills with attention to detail in managing guest information, reservations, and payments.
Familiarity with basic computer skills, including proficiency in MS Office (Word, Excel)
Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
High school diploma or equivalent
Must be able to acquire and maintain an appropriate gaming license.
Ability to earn and maintain Gaming License.
Ability to read and communicate verbally in English.
Written communication skills in in English may also be required.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.

Nice To Haves

Spanish and/or Tagalog language skills highly preferred.

Responsibilities

Greet and welcome guests, ensuring a warm and professional first impression that aligns with Jamul Casino Resort’s hospitality standards and AAA standards.
Manage the full guest registration process, including handling reservations, confirming stays, and collecting necessary guest information such as contact details and length of stay.
Responsible for Seamless check-in and check-out procedures while maintaining accuracy and efficiency to minimize wait times and enhance guest experience.
Proactively assist with creating a memorable stay for our guests by providing detailed information on available rooms, rates, amenities, and local attractions.
Verify payment methods, process credit card authorizations, and ensure accuracy in guest billing and tracking records.
Assist the Overnight Supervisor with end of day processes and proper report tracking.
Address guest inquiries, complaints, and issues in a prompt, courteous, and professional manner, ensuring timely resolution and guest satisfaction.
Collaborate with housekeeping and other departments to ensure all rooms are clean, well maintained, and ready to meet the needs of each guest.
Coordinate group reservations, VIP services, and personalized arrangements for special events or occasions while ensuring a seamless experience for our guests.
Actively upsell hotel amenities, such as dining options and spa services, to enhance the guest experience.
Maintain accurate records of bookings, reservations, and payments using the management systems.
Approach problem-solving with a proactive mindset, anticipating potential challenges, and addressing issues before they affect the guest experience.
Stay readily available and approachable to all guests, fostering a welcoming and supportive environment throughout their stay.
Communicate effectively with guests, team members, and managers, confidently responding to questions and offering solutions that reflect the resort’s commitment to excellence.
Adhere to our AAA standards and follow them during each interaction consistently.
Think outside the box to wow our guests with thoughtful and anticipatory gestures.
Adheres to all grooming standards as outlined by leadership
Participate in training programs to develop skills