HOTEL NIGHT AUDITOR

Town Pump, Inc.•Belgrade, MT

About The Position

The Town Pump Hotel Group is seeking a motivated, outgoing Hotel Night Auditor who models its mission of “Genuine Hospitality from genuine people committed to providing comfort and service.” The role includes selling hotel rooms by phone and in person, explaining amenities and benefits, attempting to close sales, and identifying sales leads through guest conversations, hotel reports, and observation. The Night Auditor performs overnight audit and accounting tasks, provides front-desk and guest services, and helps ensure accurate room accounting and hotel security. Town Pump describes itself as a growing company with opportunities for career growth.

Requirements

Motivated and outgoing.
Able to engage in room sales, explain hotel amenities and benefits, and attempt to close sales.
Familiarity with emergency procedures and the physical layout of the hotel.
Accurate accounting of guest rooms and communication of pertinent information to coworkers and management.

Responsibilities

Perform final checks of room charges and other transactions before audit; generate audit reports and records; and check reports according to audit procedures.
Prepare credit card summaries, check approvals, and balance reports required by management; post room and tax revenues, phone charges, and other charges.
Check guests in and out and post payments and charges as necessary.
Answer the hotel switchboard promptly, efficiently, and courteously, and provide additional guest services such as airport transportation, minor maintenance, and room services.
Handle guest problems and complaints and provide information to hotel guests.
Perform clerical and office duties; security checks and hall patrols may also be required.
Conduct daily reservation checks to help prevent lost revenue from unsold rooms and avoid overbooking.
Prepare coffee and the breakfast bar for guests, if applicable.
Know emergency procedures for incidents such as accidents, fires, bomb threats, and guest illness; know the building layout; account accurately for guest rooms; and communicate pertinent information to coworkers and management.
Sell hotel rooms by phone and in person, explain amenities and benefits, attempt to close sales, and turn in sales leads identified through guest conversations, reports, and observation.
Complete other duties as assigned by the Front Desk Supervisor, Assistant Hotel Manager, or Hotel Manager.