Hotel Night Auditor

Kinseth Hospitality Companies•Coralville, IA

About The Position

Provides customer service to hotel guests while performing front desk and overnight auditing duties. The Night Auditor greets and registers guests, assists with reservations and inquiries, handles payments and guest accounts, completes and verifies daily night audit procedures, and prepares reports. The role also serves as the hotel manager on duty overnight, follows security and emergency procedures, and communicates guest needs and operational information to hotel staff. Additional duties may include maintaining the lobby and front desk area and handling laundry, depending on the business unit.

Requirements

Must be able to work alone and stay awake and alert all night.
Must be able to meet the physical demands of the job, including occasionally lifting and/or moving up to 50 pounds.
Must follow KHC policies and procedures and maintain a professional image.

Responsibilities

Greet, register, and assist guests; suggestively sell rooms, issue keys, assign rooms, and set wake-up calls.
Act as manager on duty and follow procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance-deposit accounts.
Reset the system for the next business day and complete night audit procedures accurately, on time, and in accordance with guidelines.
Enter information and print night audit reports accurately and promptly.
Follow security procedures to protect guest safety, including fire and tornado procedures, key security, and guest privacy.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer questions about hotel services, guest registration, local attractions, and travel directions.
Check out guests, compute bills, collect payments, make change, make deposits according to cash-handling procedures, and communicate departures to housekeeping.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls using prescribed procedures and a friendly, articulate manner.
Post charges such as room, food, liquor, and telephone charges to the ledger.
Secure guest valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow KHC policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.
Follow safety precautions while performing job duties.