Hotel Night Auditor

Home2 Suites•Madison, WI

2d•Onsite

About The Position

Our friendly and attentive Hotel Night Auditor is committed to going the extra mile to deliver high-quality service to our guests while performing nightly balancing duties, daily paperwork and shift reports related to the property's business transactions.

Requirements

Ability to work overnight from 11:00 p.m. until 7:00 a.m.
Understanding of general accounting practices and ability to compile facts and figures
Strong oral and written communication and interpersonal skills
Motivated to maintain excellent customer service reputation
Strong attention to detail, organization and follow-up abilities
Ability to be patient and creatively problem solve

Responsibilities

Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
Greet and interact with guests in a warm, friendly and professional manner
Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
Make reservations, check-in and check-out guests, process payments
Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
Ensure guest and property safety by knowing all safety, security and emergency procedures

Benefits

Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Bonuses for going above and beyond to support team and guests
Earn cash for bringing in business to our properties
Earn money for community service
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%