Hotel Night Auditor

Indus Hospitality Group, Inc•Brockport, NY

About The Position

Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous, and professional manner, following brand service standards and adhering to guidelines and procedures. The role includes front desk and overnight accounting duties, guest assistance, property checks, and support for hotel operations.

Requirements

One to three months of related experience and/or training, or an equivalent combination of education and experience.
High school diploma or GED, or equivalent combination of education and experience.
Minimum age of 18.

Responsibilities

Greet, register, and assign rooms to guests.
Answer the telephone.
Post charges, compute bills, collect payments, and make change for guests.
Make and confirm reservations.
Monitor room availability and block rooms.
Program wake-up calls.
Handle guest mail and messages.
Open and close shifts, making cash drops as necessary.
Maintain market stock and the coffee area as needed.
Finalize transactions completed during the day and process credit card transactions.
Prepare and print folios for departing guests.
Create, print, file, and transmit required reports.
Compile daily sales figures and complete daily reports.
Complete end-of-month procedures.
Ensure the hotel PMS system is in balance with the reservations system and correct discrepancies.
Provide guests with information about hotel hours and services, directions, and information about the local area.
Assist in maintaining the cleanliness of the lobby, front entrance, and surrounding areas.
Check lobby fixtures, equipment, and conditions for proper operation, settings, and maintenance, and report deficiencies.
Schedule shuttle runs for guests at hotels with a shuttle.
Perform laundry duties as needed.
Set up continental breakfast.