Hotel Night Auditor (PT)

Spooky Nook Sports Ohio LLC • Cincinnati, OH

4d

About The Position

The Hotel Night Auditor accommodates Warehouse Hotel guests in a welcoming and professional manner and prepares daily financial reports. The role requires teamwork with other front desk associates and includes some indoor hotel security oversight. Shifts will primarily be on weekends, with the ability to pick up shifts during the week. The position reports to the Front Desk Supervisor and Front Office Manager.

Requirements

• At least 18 years of age.
• High school diploma or equivalent.
• Dependable transportation to and from work.
• Fluent English skills, including the ability to read and interpret written information and speak and understand verbal communication.
• Ability to fulfill the position's physical requirements, with reasonable accommodations as necessary.
• Availability to work a flexible schedule that may include evenings, weekends, and holidays as needed.
• Authorized to work in the United States.
• Highly dependable, with a history of consistent attendance and punctuality.
• Brings integrity to interactions, takes initiative, supports teammates, and contributes to a positive and kind guest experience.

Nice To Haves

• 1–2 years of experience in a hotel front desk role.

Responsibilities

• Greet, register, and assign rooms to guests.
• Use Visual One reports to complete occupancy, revenue, and other reports.
• Provide some indoor hotel security oversight.
• Clean and maintain the hotel lobby and common areas.
• Transmit and receive telephone messages.
• Answer inquiries about hotel services, guest registration, complex recreational facilities, shopping, dining, entertainment, and travel directions.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payments, and make change for guests.
• Make and confirm reservations.
• Answer, screen, and route outside calls; provide information to callers and record messages.
• Perform clerical duties, including typing, preparing for group arrivals, proofreading, and mailing brochures and information to guests.
• Report tasks to maintenance, housekeeping, common area, and management teams using multiple communication processes.
• Record and set up wake-up calls.
• Direct and coordinate shift duties.
• Resolve problems that arise.
• Reconcile the previous day's transactions as part of the audit process.
• Perform other duties as assigned.

Benefits

• Free individual membership to the 65,000+ square-foot fitness center, including equipment and group fitness classes; family membership is available at 50% off the total price.
• 1.5 times the hourly rate for holiday hours worked.
• 35% discount on food and beverage purchases, including Forklift and Palate.
• 50% discount on Tuesdays at Forklift and Palate Restaurant.
• 35% discount on Nook apparel.
• Free child watch in three-hour increments.
• Discounts on birthday parties, personal training, event space rental, and more.
• Discounts at participating local restaurants and businesses.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED