Hotel Night Auditor

McKibbon Hospitality • Savannah, GA

4d

About The Position

The Hotel Night Auditor is the primary point of contact for guests during overnight hours. The role provides welcoming, efficient service, responds to guest needs, maintains positive guest relations, and resolves complaints to ensure guest satisfaction. The Night Auditor maintains detailed knowledge of hotel services, rates, promotions, arrivals and departures, and daily activities; processes check-ins and guest-store purchases; and manages wake-up calls, overbookings, and guest information. The position also supports shift handoffs, coordinates room-status discrepancies with housekeeping, keeps work areas stocked and organized, and learns Food and Beverage operations to provide coverage as needed. Shifts vary by hotel and are typically 10 p.m.–6 a.m. or 11 p.m.–7 a.m.

Requirements

• Previous experience as a front desk agent or in a similar role suitable for working the night shift.
• High school diploma or equivalent vocational training certificate.
• Proficiency with computers.
• Basic math skills.
• Ability to provide excellent customer service and maintain a consistently professional demeanor.
• Ability to work independently during an overnight shift without supervision.
• Ability to input and access information in a property management system and/or point-of-sale system.
• Strong verbal and written communication skills.
• Commitment to McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.

Nice To Haves

• Experience working at a hotel establishment is highly desired.

Responsibilities

• Anticipate guests’ needs, respond promptly, and acknowledge guests in a timely manner.
• Maintain positive guest relations and resolve complaints to ensure guest satisfaction.
• Maintain knowledge of hotel features and services, operating hours, room rates, packages and promotions, house counts, expected arrivals and departures, and scheduled group activities.
• Process guest check-ins and verify registration information with guests.
• Restock, organize, and process purchases from the lobby guest store.
• Anticipate, manage, and process overbooked or walked guests professionally and empathetically.
• Accept and record wake-up call requests.
• Communicate pertinent guest information to designated departments and personnel.
• Document and communicate shift updates to the next shift’s team members and managers.
• Resolve room-status report discrepancies with housekeeping.
• Train in and learn Food and Beverage operations to provide coverage as needed.
• Keep the front desk and other workstations clean, tidy, and organized.
• Stock the front desk, other work areas, and guest computer areas with paper, pens, and other required items.

Benefits

• Comprehensive medical, dental, and vision benefits for full-time associates.
• Life insurance.
• Pet insurance.
• Short- and long-term disability coverage.
• Paid time off and holidays.
• Tuition assistance.
• Competitive compensation with incentives; incentives vary by position.
• 401(k) savings plan with 50% matching up to 10% of compensation.
• Associate referral program.
• Brand and company training classes, workshops, and conferences for career growth and development; availability varies by position.
• Fundraising matching funds program.
• Team volunteer opportunities.
• 24/7 chaplain services.
• Exclusive hotel rate discounts.
• Applicable state-specific holiday, vacation, or benefit requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED