Hotel Night Auditor

Hilton Garden Inn (Kinseth Hospitality)•Bettendorf, IA

20d

About The Position

The Hotel Night Auditor provides customer service to hotel guests while completing overnight front desk and night audit duties. The position greets and registers guests, handles reservations and payments, answers questions about hotel services and local attractions, and serves as the manager on duty by following communication, emergency, and guest-satisfaction procedures. It also balances and posts accounts, completes and reports the daily night audit, resets the system for the next business day, and helps ensure guest safety and effective communication between shifts. The role may also include maintaining the lobby and front desk and handling laundry, depending on the business unit. Employees are responsible for following KHC policies and procedures, including dress code, safety, and performance standards, maintaining a professional image, and reporting to work as scheduled. The work requires staying awake and alert throughout the night and working alone.

Requirements

Must be able to work alone and stay awake and alert all night.
Must meet the physical demands of the job, including occasionally lifting or moving up to 50 pounds.
Must follow applicable KHC policies, safety precautions, and performance standards.

Responsibilities

Greet and register guests, suggestively sell rooms, issue keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes, balance guest and other accounts, and reset the system for the next business day.
Complete daily night audit procedures and ensure information is accurately, completely, and promptly entered and posted.
Enter information and print night audit reports according to night audit guidelines.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls in a friendly, articulate manner using prescribed procedures.
Post charges, including hotel room, food, liquor, and telephone charges, to the ledger.
Deposit guests’ valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow KHC policies and procedures, maintain a professional image, and report to work as scheduled.