Hotel Night Auditor

TownePlace Suites (Kinseth Hospitality)•Duluth, MN

4d•$16 - $17

About The Position

Provides hotel customer service to guests while performing front desk and overnight audit duties. The role includes welcoming and registering guests, managing reservations and guest accounts, handling payments, and serving as the manager on duty overnight. The Night Auditor completes daily audit procedures, balances and resets hotel systems for the next business day, and prepares accurate and timely reports. The position also supports guest safety and satisfaction, communicates across shifts and departments, and helps maintain the lobby and front desk. Depending on the business unit, the employee may also handle laundry.

Requirements

Must be able to work alone and stay awake and alert all night.
Must regularly stand, use hands to finger, handle, or feel, and talk or hear; frequently walk and reach with hands and arms; and occasionally sit, climb or balance, stoop, kneel, crouch, crawl, or smell.
Must occasionally lift and/or move up to 50 pounds.
Must have close, distance, peripheral, and depth vision and the ability to adjust focus.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as the hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance deposit accounts; reset the system for the next business day.
Complete nightly audit procedures and ensure information is accurately, fully, and promptly entered and posted.
Enter information and print night audit reports according to night audit guidelines.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guests’ special requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer questions about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external calls using prescribed procedures and an articulate, friendly manner.
Post charges, including hotel room, food, liquor, and telephone charges, to the ledger.
Deposit guests’ valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow KHC policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.