Hotel Night Auditor

Holiday Inn Hotel & Suites (Kinseth Hospitality)•Council Bluffs, IA

About The Position

Provides customer service to hotel guests while performing front desk and overnight audit duties. The Night Auditor greets and registers guests, handles reservations and payments, responds to guest requests and inquiries, maintains guest safety and privacy, and serves as the hotel manager on duty by following prescribed communication, emergency, and guest-satisfaction procedures. The role completes and verifies daily night audit procedures, balances accounts, enters and posts information, and produces reports accurately and on time. It also involves maintaining shift communication logs and the cleanliness and organization of the lobby and front desk, with laundry duties depending on the business unit. The employee is responsible for following KHC policies and procedures, including dress code, safety, performance, and property-specific standards; maintaining a professional image; and reporting to work as scheduled. The position requires working alone and staying awake and alert throughout the night.

Requirements

Ability to perform the listed guest service, front desk, cash-handling, and night audit duties.
Ability to work alone and stay awake and alert all night.
Ability to meet the physical demands of the job, including occasionally lifting and/or moving up to 50 pounds.
Ability to follow KHC policies, safety precautions, and property-specific standards.

Responsibilities

Greet and register guests, suggestively sell rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance deposit accounts; reset the system for the next business day.
Complete daily night audit procedures and ensure information entered and posted is accurate, balanced, and timely.
Enter information and print night audit reports accurately and on time according to night audit guidelines.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest special requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls using prescribed procedures and an articulate, friendly manner.
Post charges such as hotel room, food, liquor, and telephone charges to the ledger.
Deposit guests' valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to ensure effective communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow KHC policies and procedures, maintain a professional image, and report to work as scheduled.