Hotel Night Auditor

Indus Hospitality Group, Inc • Village of Warsaw, NY

7d

About The Position

The Hotel Night Auditor performs a variety of guest service activities while providing efficient, courteous, and professional service in accordance with brand standards, guidelines, and procedures. The role handles guest arrivals, reservations, payments, and inquiries, and completes night audit, reporting, and end-of-month tasks. The associate may also support hotel upkeep and guest amenities, including maintaining lobby areas, performing laundry duties, and setting up continental breakfast.

Requirements

• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• High school diploma or GED, or equivalent combination of education and experience.
• Must be at least 18 years of age.
• Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer the telephone.
• Post guest charges, compute bills, collect payments, and make change.
• Make and confirm reservations, monitor room availability, and block rooms.
• Program wake-up calls and handle guest mail and messages.
• Open and close shifts and make cash drops as necessary.
• Maintain market stock and the coffee area as needed.
• Finalize transactions completed during the day and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file, and transmit required reports.
• Compile daily sales figures and complete daily reports.
• Complete end-of-month procedures.
• Ensure the hotel PMS system is balanced with the reservations system and correct discrepancies.
• Provide guests with information about hotel hours and services, local directions, and area information.
• Assist with maintaining the cleanliness of the lobby, front entrance, and surrounding areas.
• Assist with checking lobby fixtures, equipment, and conditions for proper operation and report deficiencies.
• Schedule shuttle runs for guests at hotels with a shuttle.
• Perform laundry duties as needed.
• Set up continental breakfast.

Benefits

• The company describes a supportive, inclusive culture and opportunities for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED