Hotel Night Auditor

Kinseth Hospitality Companies•Grand Island, NE

2d•Onsite

About The Position

The Hotel Night Auditor provides customer service to hotel guests while completing overnight front-desk and accounting duties. The role serves as the hotel manager on duty during the overnight shift, follows prescribed procedures for communication, emergencies, and guest satisfaction, and ensures night audit work is accurate, balanced, and completed on time. The position works from 11 p.m. to 7 a.m. and may include laundry duties depending on the business unit. The employee is responsible for following KHC policies and procedures, including dress code, safety, and performance standards, maintaining a professional image, and reporting to work as scheduled. The work includes standing, walking, handling items, and occasionally lifting or moving up to 50 pounds. The employee may work alone and must stay awake and alert throughout the night.

Requirements

Ability to perform the described essential job functions and follow applicable safety precautions.
Ability to work alone and stay awake and alert all night.
Ability to stand regularly and use hands to finger, handle, or feel; talk or hear.
Ability to walk and reach with hands and arms frequently.
Ability to occasionally sit; climb or balance; stoop, kneel, crouch, or crawl; and smell.
Ability to occasionally lift and/or move up to 50 pounds.
Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Follow KHC policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and efficient manner.
Act as hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance-deposit accounts; reset the system for the next business day.
Complete daily night audit procedures and ensure information is entered and posted accurately, in balance, and on time.
Enter information and print night audit reports according to night audit guidelines.
Protect guest safety by following security procedures, including fire and tornado procedures, key security, and guest privacy requirements.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest special requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls in an articulate and friendly manner using prescribed procedures.
Post charges such as hotel room, food, liquor, or telephone charges to the ledger.
Deposit guests' valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to ensure communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow KHC policies and procedures, maintain a professional image, and report to work as scheduled.
Follow safety precautions to avoid injuries and remain awake and alert while working alone overnight.