Weekend Hotel Night Audit

Nivea Hospitality•Millersburg, OH

77d•$14 - $15•Onsite

About The Position

We are looking to add to our award winning team at the Sleep Inn Mt Hope. This position is for Saturday and Sunday (11p-7a). Must be available weekends. The Sleep Inn Mt Hope is located in Millersburg, Ohio.

Requirements

Must be available weekends.
Must be able to stand for an 8-hour shift.

Nice To Haves

Knowledge of Choice Advantage is preferred.

Responsibilities

Provide excellent customer service to all guests of the hotel.
Perform check-in and check-out procedures.
Balance cash and reconcile credit cards.
Answer the phone and attend to the needs of the guest.
Be in required uniform, name tag, and ear piece.
Greet all guests.
Provide information to guests about policies, services, and amenities.
Respond to guest requests.
Sell rooms to walk-in guests.
Enter and change reservations in the system.
Post charges to guest accounts.
Process payments from guests.
Make necessary changes to guest accounts.
Inform housekeeping of any room changes.
Listen and respond to the needs of the guest.
Respond to guest complaints.
Transfer calls.
Clean the front desk area and the surrounding area.
Complete checklists.
Maintain daily logs.
Balance cash drawer.
Maintain an attitude conducive to team growth, hospitality, and serving environment.
Complete hospitality training and education of the hospitality industry.
Complete any other duties given by the supervisor or general manager.