HOTEL MANAGER IN TRAINING

Town Pump, Inc.•Coeur d'Alene, ID

26d

About The Position

The Hotel Manager in Training (M.I.T.) will become proficient in all aspects of hotel operations, including housekeeping, staffing, marketing, maintenance, guest experience, and food services. The position cross-trains with the General Manager (GM) and Assistant GM to perform hotel property duties in accordance with Town Pump and brand operational standards. The Hotel Group’s mission is “Genuine Hospitality from genuine people committed to providing comfort and service.” The role requires a willingness to relocate to another location in the future. It has an initial 365-day (one-year) probationary period. The duties and requirements listed are not exhaustive; management may revise the job description and assign other tasks as circumstances change.

Requirements

Two-year college education or equivalent experience.
Willingness to relocate to another location in the future.
Proficient computer skills and experience with MS Office and hospitality platforms.
Experience handling cash and credit cards.
Ability to lead and develop staff and address undesirable employee conduct.
Ability to read, comprehend, and write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, vendors, guests, and the public.
Ability to be punctual and work within a flexible work schedule.
Valid driver’s license with an acceptable driving record.
Ability to work in an open environment with frequent interruptions and guest interaction.
Ability to walk, stoop, climb, and stand for long periods.
Ability to lift and carry 15–20 pounds regularly and up to 50 pounds occasionally.
Ability to operate a motor vehicle in all types of weather and road conditions.

Nice To Haves

Experience in a hospitality or retail environment.

Responsibilities

Interact with guests, co-workers, and management in a courteous, professional manner.
Sell rooms to potential guests by phone and in person, explaining amenities and benefits and attempting to close each inquiry.
Identify and submit sales leads through conversations with guests, reviewing hotel reports, and being observant.
Cross-train with Housekeeping, Front Desk, Marketing, Maintenance, and Food Services to learn their policies, procedures, and protocols.
Maintain a business-professional image while representing the Company.
Complete required company and brand-specific training and certifications.
Model and supervise staff guest-service and hospitality practices.
Demonstrate an understanding of profitability, hotel sales, and local networking.
Observe daily operational duties demonstrated by the GM and AGM.
Report known issues with services, equipment, and property, and ensure work orders are in place.
Practice safe working conditions for employees and guests in accordance with OSHA guidelines.
Maintain familiarity with emergency procedures for accidents, fire, bomb threats, phone, internet, security, weather, and guest illness.
Assist departments where there is a heavy workload.
Maintain confidentiality of employee, guest, and company information according to Town Pump expectations.
Complete duties and tasks assigned by management.