Hotel Housekeeping Manager in Training

Healthcare Services Group, Inc.•Wilmington, DE

10d•$50,000 - $60,000

About The Position

The Housekeeping Manager is responsible for directing and administering housekeeping operations to ensure cleanliness, product quality, and the facility’s aesthetic appeal while supporting outstanding guest service and operational profitability. The role supervises housekeeping employees, plans and assigns daily work, trains new personnel, conducts quality audits and inspections, and requisitions supplies. It also oversees departmental budgeting and financial controls, recruitment, scheduling, counseling, and performance evaluations. As a representative of HCSG, the successful candidate projects a positive, professional image, demonstrates strong interpersonal skills, and fosters collaborative relationships with team members, management, guests, and client leadership. The position requires maintaining property standards, responding to guest concerns, supporting training and safety, managing supplies and budgets, and following department and hotel security protocols.

Requirements

High school diploma or equivalent preferred.
At least 1 year of experience in housekeeping or environmental services.
Strong attendance record and consistent punctuality while following time-reporting guidelines.
Ability to accurately follow oral and written instructions.
Personal cleanliness and professional presentation.
Pleasant, tactful, courteous, and cooperative manner with guests, clients, and coworkers.
Willingness to perform routine, repetitive tasks continuously.
Ability to work independently without direct supervision after the initial training period.
Understanding of environmental services requirements, equipment usage, and basic infection-control protocols.
Ability to handle, mix, and use cleaning chemicals safely and properly.
Strong oral communication skills; strong written communication skills preferred.
Interpersonal and client-service skills, with a commitment to high-quality service.
Basic math skills for budget and inventory tracking, and organizational ability to prioritize multiple tasks.
Ability to exercise independent judgment while working effectively in a collaborative team environment.
Ability to bend, kneel, stoop, crouch, reach overhead, twist, and regularly lift, carry, push, and pull up to 50 pounds.

Nice To Haves

High school diploma or equivalent.
Strong written communication skills.

Responsibilities

Participate in daily morning meetings to align team expectations, discuss priorities, and resolve operational issues.
Conduct daily property walks, including documented inspections of guest rooms and public areas, and submit reports to the Assistant General Manager or General Manager.
Maintain cleanliness, orderliness, and visual appearance throughout the property.
Track room occupancy and assign daily cleaning tasks to personnel accordingly.
Promptly address and resolve guest complaints related to housekeeping service or equipment.
Assist with preventive cleaning programs, report special guest requests, and coordinate room redecoration or renovation needs.
Train housekeeping personnel on duties required to meet brand, company, and safety standards.
Observe employee adherence to company policies and procedures and participate in evaluations and disciplinary processes.
Perform direct cleaning duties as needed to support team goals or operational demand.
Review operating statements, explain variances or unusual overages and shortages, and develop corrective action plans to meet budgeted goals.
Prepare budget documentation and participate in the annual department budgeting process.
Maintain appropriate par stocks of guest supplies, cleaning chemicals, linens, and uniforms, and requisition supplies, furniture renovation, or replacements.
Ensure compliance with department and hotel key-control security protocols.