Hotel Housekeeping Manager in Training

Healthcare Services Group•Wilmington, DE

About The Position

The Housekeeping Manager is responsible for directing and administering housekeeping operations to ensure the facility’s cleanliness, product quality, and aesthetic appeal. The role supports outstanding guest service and operational profitability by supervising employees, assigning work, training staff, conducting inspections, and managing supplies. It also includes departmental budgeting and financial controls, recruitment, scheduling, counseling, and performance evaluations. As an HCSG representative, the manager is expected to maintain a positive, professional image and build collaborative relationships with team members, management, guests, and client leadership. The listed pay range is USD $50,000–$60,000 per year. The position includes a comprehensive benefits package, including medical, dental, and vision coverage; free telemedicine services on Day 1; paid holidays and vacation; a 401(k) plan; financial wellness support; a prescription discount program; employee assistance programs; training and development; employee recognition programs; and an employee stock purchase plan. Some benefits are noted as not available in Arkansas.

Requirements

High school diploma or equivalent preferred.
At least 1 year of housekeeping or environmental services experience.
Strong attendance and punctuality, with compliance with time-reporting guidelines.
Ability to follow oral and written instructions accurately.
Personal cleanliness and professional presentation.
Pleasant, tactful, courteous, and cooperative manner with guests, clients, and co-workers.
Willingness to perform routine, repetitive tasks continuously.
Ability to work independently without direct supervision after initial training.
Understanding of environmental services requirements, equipment use, and basic infection-control protocols.
Ability to handle, mix, and use cleaning chemicals safely and properly.
Oral communication skills required; written communication skills preferred.
Strong interpersonal and client-service skills and commitment to high-quality service.
Basic math skills for budget and inventory tracking and strong organizational ability to prioritize multiple tasks.
Ability to exercise independent judgment and work effectively in a collaborative team environment.
Ability to bend, kneel, stoop, crouch, reach overhead, twist, and regularly lift, carry, push, and pull up to 50 pounds.

Nice To Haves

High school diploma or equivalent.
Strong written communication skills.

Responsibilities

Participate in daily morning meetings to align expectations, discuss priorities, and resolve operational issues.
Conduct daily property walks and documented inspections of guest rooms and public areas, and submit results to the Assistant General Manager or General Manager.
Maintain cleanliness, orderliness, and visual appearance throughout the property.
Track room occupancy and assign daily cleaning work to personnel.
Address and resolve guest complaints concerning housekeeping services or equipment.
Assist with preventive cleaning programs, report special guest requests, and coordinate room redecoration or renovation needs.
Train housekeeping personnel on job duties, company and brand standards, and safety standards.
Observe employees’ adherence to company policies and procedures and participate in employee evaluations and disciplinary processes.
Perform cleaning duties when needed to support team goals or operational demand.
Review operating statements, explain variances or unusual overages or shortages, develop corrective action plans, and meet budget goals.
Prepare budget documentation and participate in the annual department budgeting process.
Maintain appropriate par stocks of guest supplies, cleaning chemicals, linens, and uniforms, and prepare requisitions for supplies, furniture renovation, or replacements.
Ensure compliance with department and hotel key-control security protocols.