Hotel Housekeeping Supervisor

Kinseth Hospitality Companies • Iowa City, IA

2d

About The Position

The Hotel Housekeeping Supervisor directs the hotel housekeeping program to ensure the property is clean, orderly, and attractive, either personally or by delegating work to departmental staff. The role establishes standards and procedures for housekeeping and laundry work, plans schedules within budgeted labor guidelines, monitors cleaning and laundry chemicals and procedures, and maintains safety documentation and training.

The supervisor inspects guestrooms and the physical condition of the property, may assist with guestroom cleaning or laundry, coordinates room-status updates with the Front Desk, and responds promptly to guest questions and concerns. The role plans deep cleaning and other upkeep, recommends repairs and improvements to management, and inventories and purchases supplies and equipment in accordance with guidelines and budget. It also manages housekeeping keys and guest lost-and-found items.

The position directly supervises 10–30 Housekeeping Department employees and carries out responsibilities including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems. Employees are expected to follow company and property policies, maintain a professional image, and report to work as scheduled.

Requirements

• Previous housekeeping experience.
• Reliable transportation.
• Punctuality and dedicated attendance.
• Ability to meet the physical demands of the role, including frequently lifting or moving up to 25 pounds and occasionally lifting or moving up to 50 pounds.

Responsibilities

• Establish standards and procedures for housekeeping and laundry work, including safety, chemical use, cleaning, and storage.
• Plan work schedules to provide adequate service within budgeted labor guidelines.
• Monitor chemical systems and usage and laundry and cleaning procedures to control costs.
• Maintain MSDS sheets and educate staff on safety protocols.
• Inspect guestrooms daily and assist with guestroom cleaning or laundry as needed.
• Ensure proper storage and security of housekeeping room keys.
• Communicate regularly with the Front Desk about room inventory status and update the front desk system.
• Respond quickly to guest questions, concerns, and problems to support guest satisfaction.
• Inspect and evaluate the physical condition of the property, including carpets, drapes, and furniture.
• Plan carpet shampooing, mattress turning, seasonal extensive cleaning, and deep-cleaning schedules and inspections.
• Submit recommendations to management for painting, repairs, furnishings, equipment relocation, and space reallocation.
• Inventory and purchase supplies and equipment in accordance with purchasing guidelines and budget.
• Investigate new or improved cleaning instruments and methods.
• Inventory, secure, and manage guest lost-and-found items.
• Supervise 10–30 Housekeeping Department employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Follow company and property policies and standards, maintain a professional image, and report to work as scheduled.

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• Other benefits available
• DailyPay
• 401(k)
• Paid training
• Paid PTO
• Referral program
• Discounts at Kinseth Hotel Corporation hotels and restaurants

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed