Mistequa Hotel Housekeeping Supervisor
About The Position
The Hotel Housekeeping Supervisor ensures housekeeping functions meet hotel standards and satisfy guests. The supervisor oversees housekeeping staff and service, coordinates cleaning activities, and serves as a liaison between the housekeeping department and hotel management. This is a full-time position reporting to the Operations Manager, with a stated pay rate of $20.12 per hour. The position requires weekend work and may also require work on holidays and special events. The role requires effective communication, the ability to work in a fast-paced environment, and the ability to move throughout work areas and periodically work under conditions of extreme urgency. Employees must obtain and maintain a License D with the Spokane Tribal Gaming Commission, attend required casino training, comply with applicable laws and procedures, and report illegal activity to Security or appropriate management. A pre-employment drug test is required, with random testing possible after employment. Positions are subject to a 90-day orientation period and the casino's Indian Preference Policy.
Requirements
- High school diploma or GED.
- Previous supervisor experience.
- Excellent guest service skills.
- Ability to communicate effectively with team members at all levels, guests, and outside contacts.
- Ability to work effectively in a fast-paced environment and periodically under conditions of extreme urgency.
- Ability to move around all work areas effectively and efficiently.
- Ability to be a team player and work independently using good judgment.
- Professionalism, speed, and attention to detail.
- Ability to work weekends, holidays, and special events.
- Ability to obtain and maintain a License D with the Spokane Tribal Gaming Commission.
- Must submit to a pre-employment drug test and may be subject to random drug testing following employment.
Responsibilities
- Provide excellent guest service in accordance with SMILE service standards and Core Values, and maintain a positive, productive attitude with guests and team members.
- Monitor housekeeping team members to ensure service standards and Core Values are followed.
- Hire and train staff according to hotel requirements.
- Monitor and evaluate housekeeping staff performance.
- Inspect guest rooms, hallways, and public areas to ensure housekeeping work meets hotel expectations.
- Act as a liaison between the housekeeping department and hotel management.
- Address customer service needs and ensure customers are satisfied with efficient, professional housekeeping services.
- Schedule hotel cleaning activities and assign responsibilities to housekeeping staff.
- Maintain equipment in good working condition and report maintenance issues.
- Report supply shortages and obtain approval for supply orders.
- Create daily job checklists and provide feedback to housekeeping staff.
- Perform other duties as assigned.
- Obtain and maintain a License D with the Spokane Tribal Gaming Commission, attend required training, and perform duties in compliance with laws and regulations.
- Consult Internal Control Procedures and Policy Manuals as needed and report illegal activity to Security or appropriate management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
