Mistequa Hotel Housekeeping Supervisor
About The Position
The Hotel Housekeeping Supervisor ensures housekeeping functions satisfy guests and meet hotel standards. The supervisor provides excellent guest service while upholding the hotel’s SMILE service standards and Core Values, and monitors team members to ensure those standards are followed. The role oversees housekeeping staff and operations, including hiring, training, performance evaluation, room and public-area inspections, scheduling, work assignments, supply requests, equipment condition, and daily checklists. It serves as a liaison between housekeeping and hotel management and helps ensure guests receive efficient, professional housekeeping services. The position reports to the Operations Manager and pays $20.12 per hour. It is full-time and requires work on weekends, holidays, and special events. The position opens October 8, 2026, and closes November 8, 2026 (extended).
Requirements
- High school diploma or GED.
- Excellent guest service skills.
- Previous supervisor experience.
- Ability to work as part of a team.
- Ability to work independently and use good judgment.
- Professionalism, speed, and attention to detail.
- Ability to communicate effectively with team members at all levels, guests, and outside contacts.
- Ability to work effectively in a fast-paced environment and periodically under extreme urgency and higher job stress.
- Ability to move around all work areas effectively and efficiently.
- Ability to obtain and maintain a License D with the Spokane Tribal Gaming Commission.
- Must submit to a pre-employment drug test and random drug testing following employment.
Responsibilities
- Follow SMILE service standards and Core Values, maintain a positive and productive attitude, and monitor staff for compliance with those standards.
- Follow the Mistequa Casino Hotel Team Member Handbook.
- Hire and train housekeeping staff.
- Monitor and evaluate housekeeping staff performance.
- Inspect guest rooms, hallways, and public areas to ensure work meets hotel expectations.
- Act as a liaison between the housekeeping department and hotel management.
- Perform customer service duties and ensure guests are satisfied with housekeeping services.
- Schedule hotel cleaning activities and assign responsibilities to housekeeping staff.
- Maintain equipment in good working condition and report maintenance issues.
- Report supply shortages and obtain approval for supply orders.
- Create daily job checklists and provide feedback to housekeeping staff.
- Work weekends, holidays, and special events.
- Obtain and maintain a License D with the Spokane Tribal Gaming Commission.
- Attend required casino training sessions and perform duties in compliance with applicable laws and regulations.
- Know the ordinances, regulations, laws, policies, and procedures related to the department; consult Internal Control Procedures and Policy Manuals for guidance.
- Report illegal activity to Security or appropriate levels of Management.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
