Hotel Housekeeping Supervisor

TownePlace Suites (Kinseth Hospitality)•Punta Gorda, FL

18h•$18 - $20•Onsite

About The Position

Directs the hotel housekeeping program to ensure the property is clean, orderly, and attractive, either personally or by delegating work to departmental staff. The supervisor establishes work standards and procedures for housekeeping and laundry staff, including safety, chemical use, cleaning, and storage, and plans schedules within budgeted labor guidelines. The role monitors chemical systems and usage, maintains safety documentation, and educates staff on safety protocols. The supervisor inspects guestrooms and the physical condition of the property, may assist with guestroom cleaning or laundry, coordinates room-inventory updates with the Front Desk, and responds promptly to guest questions and concerns. The role also plans deep cleaning and maintenance-related housekeeping work; recommends repairs, painting, furnishings, and space or equipment changes; manages supplies, equipment, and lost-and-found items; and investigates improved cleaning methods and tools. This position directly supervises 10–30 Housekeeping Department employees and performs supervisory duties such as hiring, training, scheduling, directing, and evaluating staff, as well as addressing complaints and resolving problems. Employees are expected to follow KHC policies and property-specific standards, maintain a professional image, and report to work as scheduled.

Requirements

Ability to perform the physical demands of the job, including regularly standing and walking; frequently using hands, stooping, kneeling, crouching, bending, or twisting; and occasionally sitting, reaching, climbing, balancing, smelling, and pushing, pulling, or lifting over 10 pounds.
Ability to frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to follow safety precautions and applicable company policies and standards.

Responsibilities

Establish standards and procedures for housekeeping and laundry work, including safety, chemical use, cleaning, and storage.
Plan work schedules to provide adequate service within budgeted labor guidelines.
Monitor chemical systems and laundry and cleaning procedures to control costs.
Maintain MSDS sheets and educate staff on safety protocols.
Inspect hotel guestrooms daily and assist with guestroom cleaning or laundry as needed.
Ensure proper storage and security of housekeeping room keys.
Communicate regularly with the Front Desk about room inventory status and update the front desk system.
Respond promptly to guest questions, concerns, and problems to ensure guest satisfaction.
Inspect and evaluate the property's physical condition, including carpets, drapes, and furniture.
Plan carpet shampooing, mattress rotation, seasonal extensive cleaning, and deep-cleaning schedules and inspections.
Recommend painting, repairs, furnishings, equipment relocation, and space reallocation to management.
Inventory and purchase supplies and equipment according to purchasing guidelines and budget.
Investigate new or improved cleaning instruments and methods.
Inventory, secure, and manage guest lost-and-found items.
Supervise Housekeeping Department employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Follow KHC handbook policies and property-specific guidelines and standards, maintain a professional image, and report to work as scheduled.