Hotel Housekeeping PM Supervisor - FULL TIME

Elvis Presley Enterprises•Memphis, TN

18d•Onsite

About The Position

The Hotel Housekeeping PM Supervisor is a full-time position at The Guest House at Graceland. The role supervises, trains, and inspects Room Attendants, Laundry Attendants, Turndown Attendants, and Floor Attendants to ensure hotel procedures and standards are followed, assisting as needed to provide optimum guest service. Primary hours are evening shifts, with variable and flexible hours that may include weekends, evenings, holidays, and overtime as required. Benefits may be offered after successful completion of a sixty-day introductory period. This is a promotional opportunity open to internal and external applicants. The supervisor coordinates staff assignments and breaks; monitors room, laundry, public-area, and service-area cleanliness; checks room status and staffing productivity; resolves guest complaints; maintains equipment and supply standards; and handles work orders, reports, logs, training, and closing duties. The position requires effective communication, guest-service and problem-solving skills, organization, confidentiality, and the ability to work as part of a team. The job requires frequent physical activity, including consistently lifting up to 25 pounds, lifting, reaching, stooping, climbing stairs, standing for long periods, and walking long distances during a shift. Employees must work in a no-smoking area, wear an identification badge and uniform, and maintain a neat, clean, and healthy appearance. Applicants must pass a background check and pre-employment drug test; screening for alcohol and illegal drug use is also required before hiring and during employment.

Requirements

Knowledge of daily hotel operations.
Ability to communicate clearly with a wide variety of individuals in person and by telephone.
Ability to maintain confidentiality.
Ability to work with guests who may become irate or upset.
Problem-solving ability.
Demonstrated experience with guest services or guest relations.
Willingness to be part of a team and strong organizational ability.
Ability to lift up to 25 pounds consistently; perform constant lifting, reaching, stooping, and stair climbing; stand for long periods; and walk long distances throughout a shift.
Ability to work flexible hours and days, overtime as required, weekends, and holidays.
Ability to work in a no-smoking area and wear a required identification badge and uniform while maintaining a neat, clean, and healthy appearance.
Ability to pass a background check and pre-employment drug test; alcohol and illegal-drug screening is required before hiring and during employment.

Responsibilities

Communicate relevant information to staff in coordination with PM front desk management.
Maintain knowledge of equipment maintenance and proper use, and use equipment only as intended.
Verify laundry staffing productivity and proper operation of machines.
Anticipate guest needs, maintain positive guest and associate relations, and resolve guest complaints to ensure satisfaction.
Monitor cleanliness, sanitation, and organization of assigned work areas.
Verify room status using the A.M. report, report discrepancies, prioritize and update checkout-room status at designated times, and check two rooms daily of self-inspectors.
Coordinate breaks, distribute assignment sheets, assign room keys and phones, and maintain staff records.
Inspect floor-closet supply levels and Room Attendant carts for supplies, neatness, cleanliness, and mechanical problems.
Inspect rooms cleaned by assigned Room Attendants using the designated checklist, communicate deficiencies, and ensure corrections are made.
Update room status after approving cleanliness and condition according to departmental standards; check vacant rooms and DND rooms, verify status, and update discrepant-room status during the shift.
Mark dirty sheets in randomly selected assigned rooms and follow up to ensure Room Attendants change the sheets.
Inspect public areas, bathrooms, fitness center, pool area, offices, and service areas after cleaning; communicate deficiencies to the responsible personnel for correction.
Complete maintenance work orders and submit them to the Housekeeping Clerk; contact Engineering directly for urgent repairs.
Train staff as assigned and provide coaching or counseling as needed.
Provide staff-performance feedback to the manager and document pertinent information in the department logbook.
Complete paperwork and closing duties, review assignments and follow-up actions with the manager or oncoming supervisor, check P.M. reports for accuracy and completeness, and complete night counts according to departmental standards.
Assist in other Housekeeping areas as assigned, attend designated meetings, make up cribs and rollaway beds, and stock Housekeeping supplies.