Hotel Housekeeping Manager

Courtyard by Marriott (Kinseth Hospitality)•Tulsa, OK

About The Position

Directs the hotel housekeeping program to ensure the property is clean, orderly, and attractive. The role establishes standards and procedures for housekeeping and laundry staff, plans schedules within budgeted labor guidelines, monitors cleaning and laundry chemical systems, and oversees inventory, purchasing, and cleaning methods. The manager inspects guestrooms and the property's physical condition, coordinates room-status information with the Front Desk, responds to guest concerns, and recommends maintenance, furnishing, and space-allocation improvements. The position directly supervises 10–30 employees in the Housekeeping Department and carries out related supervisory functions, including interviewing, hiring, training, assigning and directing work, evaluating performance, recognizing and disciplining employees, and resolving complaints and problems. The employee must follow KHC policies and property standards, maintain a professional image, and report to work as scheduled. Physical duties include standing and walking regularly; handling items; bending, kneeling, crouching, or twisting; and frequently lifting or moving up to 25 pounds and occasionally up to 50 pounds.

Requirements

Ability to perform the physical demands of the job, including regularly standing and walking; frequently using hands and bending, kneeling, crouching, or twisting; and frequently lifting or moving up to 25 pounds and occasionally up to 50 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Follow applicable safety precautions and KHC policies and property-specific standards.

Responsibilities

Establish standards and procedures for housekeeping and laundry staff, including safety, chemical use, cleaning, and storage.
Plan work schedules to provide adequate service while meeting budgeted labor guidelines.
Monitor chemical systems and usage and laundry and cleaning procedures to control costs.
Inspect hotel guestrooms daily and assist with room cleaning or laundry when needed.
Ensure proper storage and security of housekeeping room keys.
Communicate regularly with the Front Desk about room inventory status.
Address guest questions, concerns, or problems promptly to ensure guest satisfaction.
Inspect and evaluate the property's physical condition, including carpets, drapes, and furniture; plan carpet shampooing, mattress turning, and seasonal deep cleaning.
Recommend painting, repairs, furnishings, equipment relocation, and space reallocation to management.
Inventory and purchase supplies and equipment according to purchasing guidelines and budget.
Investigate new and improved cleaning instruments and methods.
Supervise 10–30 Housekeeping Department employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Follow KHC policies and procedures and property-specific guidelines and standards, maintain a professional image, and report to work as scheduled.