Hotel Housekeeping Floor Supervisor

Kalispel Tribe Careers•Airway Heights, WA

157d•Onsite

About The Position

The Hotel Housekeeping Floor Supervisor ensures guest rooms meet Northern Quest Resort and Casino cleanliness standards and helps maintain the daily flow of rooms being cleaned and released to the Front Desk. The supervisor coordinates the Hotel Housekeeping Department’s Room Attendants and supervises 10–15 team members, including training, assigning and directing work, appraising performance, addressing complaints, and resolving problems. The role includes inspecting guest rooms and resort areas, monitoring room status, coordinating staffing and daily activities, maintaining supplies and records, supporting training, and responding to guest needs and complaints. The supervisor must uphold service standards, confidentiality, emergency procedures, company policies, and asset-protection requirements. The position may require acting as a Guest Room Attendant and adjusting work hours to meet business levels. The role requires one year of hotel housekeeping experience in a hotel with 150 or more rooms and six to twelve months of housekeeping supervisory experience. A high school diploma or GED is required. Candidates must be able to obtain and maintain a Tribal Gaming License and have Hepatitis A and B shots. Work may include nights, weekends, and holidays. The position involves substantial physical activity and work in a casino environment, with occasional local travel and infrequent out-of-state travel.

Requirements

One year of hotel housekeeping experience in a hotel with 150 or more rooms.
Six to twelve months of housekeeping supervisory experience.
High school diploma or GED.
Ability to obtain and maintain a Tribal Gaming License.
Hepatitis A and B shots.
Ability to work nights, weekends, and holidays as required.
Computer literacy, including working knowledge of Microsoft programs and other computer software.
Ability to apply mathematical concepts such as probability, fractions, percentages, and ratios to practical solutions.
Ability to establish procedures for implementing directives and prepare complex reports, correspondence, charts, layouts, forms, handbooks, memoranda, and instructions.
Ability to analyze and solve complex management problems, including those without standard solutions.
Ability to maintain effective working relationships with public officials, department heads, associates, and the public.
Effective verbal and written communication skills, including preparing reports, business correspondence, and procedural manuals.
Ability to solve practical problems and handle situations with limited standardization.
Strong organizational, communication, and leadership skills.
Knowledge of general business administration, including personnel practices and employment laws, program budgeting, accounting, financial analysis, and fiscal management.
Ability to assess operational, program, staffing, and fiscal needs and resolve administrative problems under pressure.
Ability to lift or move objects weighing up to 100 pounds and perform the physical activities described in the posting, including sustained walking or standing, repetitive movements, stair or ramp use, lifting, stooping, crouching, and kneeling.
Ability to work in damp, dusty, and dirty areas and clean up human biohazards or body fluids as required.
Ability to communicate instructions verbally, accurately, loudly, or quickly, and the specified close, distance, and color vision and focus-adjustment abilities.

Nice To Haves

Experience in a four-star/four-diamond hotel.
Direct experience in an organizational development role.

Responsibilities

Ensure guest rooms are cleaned according to resort standards and help maintain the flow of rooms cleaned and released to the Front Desk.
Coordinate and supervise Room Attendants, including training, planning, assigning and directing work, appraising performance, and addressing complaints and problems.
Comply with Kalispel Tribe of Indians internal controls and Northern Quest Resort and Casino policies and procedures.
Arrive early enough to support a smooth transition from the previous shift.
Review hotel room status, staffing, arrivals and departures, and VIP arrivals and departures at the start of the shift.
Conduct daily pre-shift meetings covering group arrivals and departures, a training topic, Four Diamond Service Standards, and the day's activities.
Inspect guest rooms and other resort areas for cleanliness and repair standards; report and follow up on non-standard conditions.
Ensure Guest Room Attendants follow established policies and procedures and assist the Training Supervisor with their training needs.
Oversee Guest Room Attendant carts and storage areas, ensuring they are clean and meet standards.
Maintain a positive, guest-focused attitude; respond to guest questions and needs and ensure special requests are handled appropriately.
Report unusual activities and refer unresolved complaints to the immediate supervisor.
Accurately report assigned room status, check vacant rooms at the start of the shift, and ensure rooms in the section are completed and updated in the Property Management System by the end of the shift.
Maintain departmental records of special projects, including general and deep cleaning, carpet spotting, wall washing, drapery cleaning, and mattress flipping.
Submit written reports on room conditions and Guest Room Attendant performance.
Communicate situations requiring disciplinary action to the Executive Resort Housekeeping Manager and Resort Housekeeping Manager.
Complete required paperwork and maintain logs accurately.
Maintain professionalism, teamwork, and staff competence by establishing and monitoring performance standards and professional development plans.
Maintain four-star/four-diamond service standards.
Monitor, maintain, and order necessary supplies.
Act as a Guest Room Attendant when needed.
Work changes in hours as required by business levels and maintain consistent attendance.
Know emergency procedures and the Resort Housekeeping role during emergencies.
Ensure guest confidentiality standards and protection of company assets.
Participate as a panelist for Internal Review Hearings when required.
Perform other job-related duties as assigned by management.
Occasionally travel locally and infrequently travel outside the state as required.