ML Hotel Gift Shop Supervisor FT/SW $18 to $27

Mille Lacs Corporate Ventures•Onamia, MN

6d•$18 - $27

About The Position

The Hotel Gift Shop Supervisor assists with the administration and execution of Grand Casino Retail Shops to support revenue and profitability objectives and identify opportunities to improve effectiveness. The role promotes high standards of guest service and satisfaction and helps oversee staffing, operations, inventory, merchandise presentation, and records across the Gift Shops. The supervisor also supports Gift Shop clerks and works with the Gift Shop Manager, who approves schedules and merchandise orders.

Requirements

At least 6 months of retail or customer-service experience in a role overseeing others' work or projects, including assigning tasks, training staff, monitoring performance or outcomes against goals, and having some responsibility for team or department results; or an equivalent combination of demonstrated experience.

Responsibilities

Assist with staffing Gift Shops, including interviewing, selecting, training, scheduling, evaluating, promoting, disciplining, and terminating Associates as needed.
Provide guest-service assistance, including helping guests select and purchase merchandise, handling exchanges, redeeming complimentary items, and giving directions around the property.
Oversee monthly Gift Shop merchandise inventory.
Prepare Gift Shop schedules for all shifts to ensure proper coverage, subject to approval from the Gift Shop Manager.
Meet prospective vendors and make recommendations to the Gift Shop Manager.
Maintain associate calendars with information needed for annual performance appraisals, including absences, tardiness, secret-shopper results, comment cards, and completed extra duties.
Ensure work areas are neat, clean, and stocked with supplies.
Resolve guest and associate issues, complaints, and inquiries creatively.
Maintain appropriate stock and place merchandise orders with approval from the Gift Shop Manager.
Facilitate information flow throughout the Gift Shops by participating in regularly scheduled meetings.
Inspect merchandise to ensure correct pricing and effective display.
Maintain accurate and thorough departmental records and reports.
Assist Gift Shop clerks with tasks they are having difficulty completing.
Install and remove cash-register receipt paper and audit cash reports.
Operate the cash register; accept cash, credit, gift cards, and complimentary payments; make correct change; and balance the register at shift closing.
Maintain working knowledge of Grand Casino facilities, specials, and upcoming property events to advise guests when possible.
Work as part of the team throughout the shift.
Audit Gift Shop items that are logged for accuracy.
Perform other duties as assigned.