ML Buffet Supervisor FT/SW $18 to $27

Mille Lacs Corporate Ventures•Onamia, MN

23h•$18 - $27

About The Position

The Buffet Supervisor is responsible for guest service satisfaction by coordinating the team’s production of quality food and beverage in accordance with Grand Casino’s service standards. The role oversees venue operations and food production, ensures compliance with applicable health, liquor, safety, and legal requirements, and maintains high standards for food quality, sanitation, equipment, and venue appearance. The supervisor staffs, trains, evaluates, and coordinates food production associates; assigns priorities; monitors performance; and provides feedback and coaching. The position also handles guest grievances, contributes operational feedback to management, supports communication through staff and supervisory meetings, and manages operational duties such as inventory control, transfers, payroll issues, and scheduling. The supervisor controls food and labor costs within approved budgets, ensures recipes and portioning meet specifications, and helps develop and execute menus and specials.

Requirements

Three years of progressive kitchen operations experience, including two years overseeing others’ work or projects through task assignment, staff training, performance or outcome monitoring, and some responsibility for team or department results; or an equivalent combination of demonstrated leadership experience.
Leadership experience may be demonstrated through employment, community involvement, tribal organizations, military service, volunteer activities, training responsibilities, or comparable experience.
Ability to build trustworthy and collaborative relationships.
Organization and flexibility to meet the needs of the business, guests, and associates.
Ability to demonstrate company values of honesty, humility, truth, wisdom, love, respect, and bravery.
Punctuality and ability to begin work on time for scheduled shifts.
Ability to schedule PTO in advance and be flexible in scheduling, including supporting other associates or department demands by assuming shifts.
Ability to complete required work within expected guidelines.
Flexibility to work in various roles and outlets.
Strong leadership skills and ability to develop and lead a team toward productivity and financial success.

Nice To Haves

ServSafe Certification preferred; certification is required within one year of placement.

Responsibilities

Enforce venue performance standards, policies, and procedures in alignment with Grand Casino’s mission and objectives.
Comply with food and beverage health, liquor, and safety regulations, as well as applicable Tribal, Federal, State, and Local laws.
Evaluate and train associates to ensure compliance with guest service standards.
Ensure venue operations run smoothly and efficiently to support guest satisfaction.
Review and approve recommendations concerning hiring, transfers, suspensions, promotions, discharges, evaluations, assignments, and discipline of associates in a fair and equitable manner.
Listen to, evaluate, and resolve guest grievances without delay.
Monitor associate job performance and provide feedback to support skill development.
Provide management with input about operational deficiencies and areas needing attention.
Establish priorities for team members and provide assistance as needed.
Maintain knowledge of Grand Casino internal controls, policies, and procedures.
Maintain venue equipment and appearance in accordance with Mille Lacs Corporate Ventures standards.
Maintain open communication through staff meetings, weekly supervisory meetings, and daily pre-shift meetings.
Staff, train, evaluate, and coordinate food production associates.
Ensure recipe specifications and food apportionment requirements are met.
Maintain excellent kitchen hygiene and comply with health, safety, and sanitation standards.
Control food and labor costs within approved budgetary controls.
Ensure State Health Department conditions and standards are met.
Provide associates with appropriate training and counseling in accordance with Corporate Commissions’ policies and procedures.
Supervise the preparation, portioning, and garnishing of food to Grand Casino standards.
Develop and execute new menus and specials.
Maintain proper food storage and food handling practices and safe food temperatures.
Handle operational duties including inventory control, transfers, payroll issues, and scheduling.
Work in food outlets as needed.
Perform other duties as assigned.