ML Hotel Housekeeping Supervisor FT/DA $20 to $30

Mille Lacs Corporate Ventures•Onamia, MN

3d•$20 - $30

About The Position

The Hotel Housekeeping Supervisor for Grand Casinos assists with coordinating and directing the activities of the Housekeeping Department to ensure an exceptional standard of cleanliness in all guest rooms. The role supervises and supports Room Attendants and Junior Ambassadors, coordinates guestroom maintenance, monitors supplies, and ensures compliance with brand standards and safety regulations. The supervisor also helps maintain staffing, trains and mentors associates, prepares reports, and supports productivity, morale, and efficient hotel operations.

Requirements

One year of housekeeping, hospitality, or related operations experience in a role overseeing others’ work or projects, such as assigning tasks, training staff, monitoring performance or outcomes against goals, and taking some responsibility for team or department results; or equivalent demonstrated leadership experience through employment, community involvement, tribal organizations, military service, volunteer activities, training responsibilities, or comparable experience.
Must be able to secure a license from the Gaming Regulatory Authority (GRA).
Must follow all relevant Detailed Gaming Regulations (DGRs).
Ability to guide, support, and supervise housekeeping staff while ensuring cleanliness and efficiency standards.
Exceptional attention to detail.
Excellent verbal and written communication skills.
Ability to identify and address cleaning needs, safety hazards, and repair requirements.
Ability to motivate the housekeeping team and maintain morale.
Willingness to work in various roles and during peak hours as needed.
Skill in training and directing team members, including coaching and counseling staff.
Willingness to adapt to changing priorities and handle varied tasks.
Professional demeanor and appearance, with regular attendance and punctuality.
Ability to communicate effectively.
Ability to see and adjust focus for close, distance, depth, and peripheral vision.
Ability to stand, walk, run, sit for up to eight hours, balance, stoop, kneel, climb, crouch, and/or crawl.
Ability to handle objects, tools, and controls and reach with arms and hands.
Ability to lift and carry objects weighing up to 25 pounds.

Responsibilities

Guide, support, and supervise Room Attendants and Junior Ambassadors in their daily tasks, ensuring high-quality room cleanliness.
Coordinate maintenance work orders to repair or replace guestroom furnishings and ensure projects are completed.
Inspect guest rooms routinely to identify cleaning needs, safety hazards, and repair requirements, and delegate tasks as needed.
Monitor linen, cleaning chemical, and amenity supplies; reorder and restock when necessary.
Maintain familiarity with brand standards and ensure they are followed.
Keep Material Safety Data Sheets (MSDS) books updated, ensure safety regulations are followed, and provide training as needed.
Follow policies and procedures for handling lost and found items.
Report room damage to management immediately.
Maintain adequate staffing levels in the Housekeeping Department.
Act as a Peer Mentor by providing training and guidance to associates.
Prepare daily, weekly, and monthly reports and suggest improvements to productivity and cost-efficiency.
Motivate the Housekeeping Team to maximize productivity and maintain high morale.
Notify the Supervisor of incidents or conflicts affecting normal business operations or guest services.
Ensure compliance with energy conservation and job safety regulations.
Perform other departmental duties as assigned.