HK Gift Shop Ambassador FT/SW $14 to $21

Mille Lacs Corporate Ventures•Hinckley, MN

6d•$14 - $21

About The Position

The Gift Shop Ambassador greets and assists guests courteously and promotes and upsells retail merchandise to help generate consistent revenue in retail shops. The role provides information about gift shop products and inventory, processes retail transactions, maintains accurate sales and stock records, and helps keep merchandise properly priced and attractively displayed. The Ambassador also supports guest satisfaction, communicates relevant information between shifts, attends department meetings, and works collaboratively with the team.

Requirements

High school diploma, General Education Degree (GED), or ability to pass the Basic Skills Assessment.
Trustworthy and collaborative relationships with others.
Organized and flexible to meet the needs of the business, guests, and associates.
Exhibit company culture values: honesty, humility, truth, wisdom, love, respect, and bravery.
Begin work on time for scheduled shifts, schedule PTO in advance, and demonstrate flexibility in scheduling or supporting other associates by assuming shifts or responding to department demands.

Responsibilities

Welcome guests to the retail shops in a friendly, courteous manner.
Consistently upsell and recommend products to guests.
Become familiar with gift shop items and inventory, and provide assistance and information to internal and external guests.
Operate the POS system to accept cash, credit, and complimentary payments, and make correct change as required.
Balance the cash drawer at the end of the shift and complete required paperwork for Accounting.
Maintain accurate records of merchandise sold and stock on hand.
Maintain working knowledge of Grand Casino facilities and special and upcoming property events to advise guests when possible.
Communicate important or relevant information to the following shift.
Create and set up merchandise displays featuring new or featured products.
Work to achieve and maintain high levels of guest service and satisfaction.
Attend mandatory department meetings to facilitate information flow throughout Retail outlets.
Inspect merchandise to ensure it is correctly priced and displayed effectively.
Maintain consistent and regular attendance.
Exercise teamwork throughout the shift.
Perform other duties as assigned.