HK Stories Diner Venue Ambassador PT/SW $14 to $21

Mille Lacs Corporate Ventures • Hinckley, MN

1d • $14 - $21

About The Position

The Venue Ambassador handles Guest check transactions, food running, bussing, and host interactions promptly and courteously, in accordance with Grand Casino’s service and cash-handling standards. The role works directly with Guests to provide a positive experience at all touch points, including greeting and seating Guests, communicating venue information, preparing and delivering orders, and addressing concerns.

The Venue Ambassador maintains a clean and sanitary dining area, keeps necessary items stocked, and supports health, safety, and sanitation standards. The role works collaboratively with Casino Hosts, Food Servers, Cooks, Supervisors, and other Associates to help ensure the venue operates smoothly and delivers high standards of Guest service. Other related duties may be assigned.

Requirements

• Previous cash-handling experience.
• Must be able to secure a license from the Gaming Regulatory Authority (GRA).
• Must follow all relevant Detailed Gaming Regulations (DGRs).
• Able to read floorplans and seat Guests accordingly.
• Able to operate the host seating computer system.

Responsibilities

• Receive Guest payments promptly and courteously when applicable, following established cash-control policies and procedures.
• Advise Guests about wait times and venue areas; communicate wait times, reservation details, and general venue information.
• Prepare orders promptly and complete them with the appropriate garnish and accompaniments.
• Answer Guest questions and direct concerns to appropriate management; address and resolve complaints quickly and courteously in accordance with department standards.
• Greet Guests cordially, escort them promptly to dining tables, and seat them according to venue procedures and established rotation practices.
• Operate the host seating computer system, distribute menus, and explain food items.
• Answer telephones and make reservations when required.
• Offer closing remarks and thank Guests as they leave.
• Maintain clean and sanitary dining areas in accordance with state health regulations; clean and sanitize tables and the dining room after Guests depart.
• Maintain stock of necessary items and assist in maintaining health, safety, and sanitation standards.
• Read floorplans and seat Guests accordingly.
• Collaborate with Casino Hosts, Food Servers, Cooks, Supervisors, and other Associates to support a smoothly and efficiently run operation and high standards of Guest service.
• Promote mutual respect, dignity, and integrity among Associates by setting a positive example.
• Perform other duties related to the role as assigned.

Benefits

• A variety of competitively priced health benefits and supplemental insurance.
• Parental leave.
• 401(k).
• Tuition reimbursement.
• Birthday and anniversary gifts.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed