Community Ambassador PT
About The Position
The Community Ambassador serves as a liaison between residents and the management team, helping create a vibrant and engaging community environment. The role focuses on resident engagement, leasing support, and community programming to promote resident satisfaction, retention, and a positive living experience. The position is seasonal and part-time, based onsite at Acadia Heights in Orono, Maine, for approximately 20 hours per week. The schedule includes office hours, events, marketing activities, and rotating on-call responsibilities, including evenings and weekends. The ambassador must live onsite in assigned staff housing and move in before the academic year begins for training. The role includes planning resident programs, building relationships with residents, assisting with leasing and marketing, covering office shifts, supporting property operations, responding to resident concerns and lockouts while on call, and representing the B.HOM brand. The Community Ambassador may also assist with emergency situations, conflict resolution, and community standards.
Requirements
- Strong communication and interpersonal skills.
- Ability to manage multiple responsibilities and stay organized.
- Positive attitude and strong customer service mindset.
- Ability to maintain confidentiality and professionalism.
- Proficiency in Microsoft Office and social media platforms.
- Must be enrolled as a student and meet academic requirements: at least 12 undergraduate credit hours or 6 graduate hours.
- Must maintain a minimum cumulative GPA of 2.5.
- Must be able to live onsite in assigned staff housing.
- Must be available to move in before the start of the academic year for training.
- Must be available for evenings, weekends, and on-call shifts.
- Ability to move throughout the property and attend events.
- Frequent use of computer and office equipment.
- Ability to communicate effectively in person, by phone, and in writing.
- Occasionally lift up to 30 lbs.
Responsibilities
- Plan and execute social and developmental programs to enhance the resident experience.
- Build relationships with residents through one-on-one interactions and community involvement.
- Support a positive, inclusive, and engaging community environment.
- Serve as a resource for residents regarding community services and local resources.
- Assist with leasing efforts, including tours, follow-ups, and housing events.
- Participate in outreach marketing activities such as housing fairs and campus events.
- Promote the community through social engagement and peer networking.
- Cover scheduled office shifts, including evenings and weekends.
- Support daily office functions, including customer service and administrative tasks.
- Assist with move-in and move-out processes.
- Participate in rotating on-call responsibilities.
- Respond to lockouts, noise complaints, and resident concerns.
- Assist in handling emergency situations as needed.
- Serve as a role model and ambassador for the B.HOM brand.
- Promote a positive and professional image within the community.
- Support conflict resolution and community standards.
- Perform other duties as assigned to support community success.
Benefits
- Competitive compensation and/or housing benefits (where applicable).
- Valuable leadership and professional development experience.
- Opportunity to build transferable skills in marketing, sales, and operations.
- 401(k) with company match.
- Sick and safe time.
- A people-first culture focused on development and success.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
