Community Ambassador

B.HOM Student Living•San Marcos, TX

4d•Onsite

About The Position

The Community Ambassador serves as a liaison between current residents and the management team, builds relationships with prospective residents and the surrounding community, and helps create a vibrant community atmosphere that supports resident satisfaction and retention. The role focuses on community programming, one-on-one resident contact, proactive problem-solving, and residents’ overall well-being. Community Ambassadors are expected to serve as role models for residents as both students and community members, provide strong customer service, and represent B.Hom Student Living professionally and courteously. The position supports B.Hom Student Living’s living-learning environment through social and developmental programs, leasing and marketing activities, office coverage, and on-call duties. It also provides residents with information about property and community services, local colleges and universities, and assistance with community concerns, conflict resolution, and crisis management. The role is part time, with an average commitment of 20 hours per week. The Community Ambassador must reside in an assigned staff apartment and move on-site no later than one month before fall-semester move-in to participate in training and building-opening preparation.

Requirements

Where required by law, hold a state leasing license or be able to obtain the required license(s) within the timeframe mandated by state law.
Proficiency in MS Office applications and strong demonstrated computer technology skills, including social media use.
Excellent verbal and written communication skills, with the ability to present thoughts and ideas clearly.
Strong ability to plan and organize multiple tasks effectively.
Ability to maintain a high level of confidentiality.
Have completed at least 12 undergraduate credit hours by the start date and maintain a cumulative GPA of at least 2.5.
Be enrolled during the academic year, excluding summers, in at least 12 undergraduate hours or 6 graduate hours.
Be able to reside in an assigned staff apartment.
Commit an average of 20 hours per week to the duties described for the position.
Work Monday through Friday, with extended hours and/or weekends as scheduled or needed to meet business needs.
Be able to remain stationary for long periods, occasionally move around the office, operate a computer and other office equipment, and communicate regularly and effectively in writing and verbally.
May occasionally lift up to 30 pounds.
Have close visual acuity for tasks such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
Ability and means to travel locally, overnight, and in specified regions or states by automobile and airplane may be required.
Conduct oneself professionally, perform tasks delegated by supervisors, and observe and support company policies and procedures.

Responsibilities

Participate in developing and implementing community enrichment programs, area meetings, and events that support B.Hom Student Living’s living-learning environment.
Coordinate social and developmental programs with other staff members to achieve community goals.
Participate in marketing and leasing efforts to meet weekly and monthly leasing goals.
Cover rotating office shifts during posted business hours, including nights and weekends; duties include tours, leasing responsibilities, phone contacts, customer service, and general office work.
Cover rotating after-hours and weekend on-call shifts; duties include touring the property, handling lockouts, responding to noise complaints, and responding to emergencies.
Serve as a resource for residents regarding B.Hom Student Living services, the surrounding community, local colleges and universities, community issues, conflict resolution, and crisis management.
Interact with potential residents by giving tours, discussing the benefits of living at the property, distributing marketing materials, and attending housing fairs.
Serve as a role model and represent B.Hom Student Living positively and professionally.
Assist the General Manager and residents during move-in and move-out periods.
Perform other duties as assigned.
Commit an average of 20 hours per week to office hours, off-site marketing and promotional activities, on-call shifts, programming, and regular resident interaction.
Move on-site no later than one month before fall-semester move-in and participate in fall training and building-opening preparation.