Community Ambassador

SMS Holdings • Reno, NV

3d • Onsite

About The Position

Block by Block employs Community Ambassadors to make public spaces friendlier, safer, and cleaner. The role provides visible, hospitality-focused service to downtown visitors, residents, and businesses, guided by the philosophy “Hospitality First & Always.” Ambassadors traverse a designated zone on foot, bicycle, or vehicle and perform cleaning, visitor-assistance, and community-outreach duties. The position requires continuous walking and other activity outdoors during an eight-hour shift. Experience is preferred but not required; training is provided.

Requirements

• Valid Nevada driver's license.
• High school diploma or GED.
• Must be at least 18 years of age.
• Ability to walk approximately 10 miles per shift and continuously walk or otherwise remain active during an eight-hour shift.
• Ability to work outdoors in all conditions.
• Ability to speak, read, and write English to create basic reports.
• Outgoing, personable, and comfortable engaging with members of the public.
• Strong communication skills, a positive attitude, reliability, and commitment to maintaining a clean, welcoming, and safe downtown environment.

Nice To Haves

• Cleaning experience.
• Customer service experience.
• Hospitality experience.

Responsibilities

• Traverse the designated zone on foot, bicycle, or vehicle to maintain visibility and improve the area’s appearance and safety.
• Greet pedestrians and visitors, provide directions and city information, and engage with the public in a friendly manner.
• Pick up litter using a bag and picker.
• Remove graffiti and posters from surfaces such as light posts and trash cans.
• Clean outdoor surfaces and pull weeds from tree bases, sidewalk cracks, and lots.
• Operate a pressure washer to clean sidewalks, streets, and other areas.
• Operate a kaboda or litter vacuum to collect litter, debris, leaves, and similar materials.
• Courteously request compliance from people engaged in low-level offenses or disruptive behavior, including panhandling and loitering.
• Identify unhoused individuals who may need assistance, build relationships, and connect them with agencies that can help meet their needs.
• Help reduce public-nuisance perceptions of homelessness by establishing mutual respect.

Benefits

• Weekly pay.
• Pay advance before payday through Rapid Pay.
• Great benefits.
• Paid time off (PTO).
• Free uniforms for all weather conditions.
• Employee Assistance Program.
• Employee Cares Program, including disaster and tragedy assistance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED