Community Ambassador PT
About The Position
The Community Ambassador serves as a liaison between residents and the management team, helping create a vibrant, engaging community environment. The role focuses on resident engagement, leasing support, and community programming to promote resident satisfaction, retention, and a positive living experience. The position is onsite at The Madison in Ames, Iowa, and includes approximately 20 hours of work per week. The ambassador must be enrolled as a student, live in assigned staff housing, and move in before the academic year begins for training. Work includes office shifts, events, marketing activities, and rotating on-call responsibilities, including evenings and weekends.
Requirements
- Strong communication and interpersonal skills.
- Ability to manage multiple responsibilities and stay organized.
- Positive attitude and strong customer service mindset.
- Ability to maintain confidentiality and professionalism.
- Proficiency in Microsoft Office and social media platforms.
- Must be enrolled as a student and meet academic requirements: at least 12 undergraduate credit hours or 6 graduate hours.
- Must maintain a minimum 2.5 cumulative GPA.
- Must be able to live on-site in assigned staff housing.
- Must be available to move in prior to the start of the academic year for training.
- Ability to move throughout the property and attend events.
- Frequent use of computer and office equipment.
- Ability to communicate effectively in person, by phone, and in writing.
- Occasionally lift up to 30 lbs.
Responsibilities
- Plan and execute social and developmental programs to enhance the resident experience.
- Build relationships with residents through one-on-one interactions and community involvement.
- Support a positive, inclusive, and engaging community environment.
- Serve as a resource for residents regarding community services and local resources.
- Assist with leasing efforts, including tours, follow-ups, and housing events.
- Participate in outreach marketing activities such as housing fairs and campus events.
- Promote the community through social engagement and peer networking.
- Cover scheduled office shifts, including evenings and weekends.
- Support daily office functions, including customer service and administrative tasks.
- Assist with move-in and move-out processes.
- Participate in rotating on-call responsibilities.
- Respond to lockouts, noise complaints, and resident concerns.
- Assist in handling emergency situations as needed.
- Serve as a role model and ambassador for the B.HOM brand.
- Promote a positive and professional image within the community.
- Support conflict resolution and community standards.
- Perform other duties as assigned to support community success.
Benefits
- Competitive compensation and/or housing benefits, where applicable.
- Valuable leadership and professional development experience.
- Opportunity to build transferable skills in marketing, sales, and operations.
- 401(k) with company match.
- Sick and safe time.
- A people-first culture focused on development and success.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
