Security Ambassador - PT

Seneca Gaming Corporation•Buffalo, NY

About The Position

The Security Ambassador welcomes guests upon arrival and provides exceptional guest service while carrying out assigned duties. Assignments may be indoors or outdoors throughout Seneca Gaming Corporation property, at the discretion of Security Management. All work must comply with company policies and procedures, Internal Control Standards, and objectives. The role involves working in non-gaming areas and requires effective communication and conflict de-escalation, confidentiality, and compliance with information security policies. Hours are determined by a 24-hour schedule, and the work environment may be noisy, fast-paced, and permit smoking.

Requirements

Must be at least 18 years old upon employment.
Must have good observation skills.
Must have good writing and spelling skills.
Ability to communicate effectively in writing and orally.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts in a diplomatic and tactful manner.
Must be able to stand, walk, and move through all non-gaming areas of the casino.
Must be able to work nights, weekends, and holidays.
Must have close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management, and employees.
Must be able to work in an environment where smoking is permitted.

Nice To Haves

High school diploma.
Security, hospitality, or guest service experience.
Basic understanding and working knowledge of computers.

Responsibilities

Create a welcoming experience for arriving guests and provide exceptional guest service while performing assigned duties.
Work in indoor or outdoor positions and assignments throughout SGC property as directed by Security Management.
Complete CPR/First Aid training and any other training required by Security Management.
Report violations, acts, or situations detrimental to the best interest of Seneca Gaming Corporation to the Security Management Team.
Assist with internal or external investigations conducted by Seneca Gaming Corporation, Seneca Gaming Authority, or authorized local authorities in a non-gaming capacity.
Use communication skills to resolve or de-escalate conflicts in non-gaming areas.
Maintain strict confidentiality regarding Security Department functions and other confidential information.
Maintain current understanding of information security policies and guidelines, including the SGC Acceptable Use Policy, and comply with them.
Maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of commencing employment.
Attend necessary meetings.