Security Ambassador

Seneca Gaming Corporation•Buffalo, NY

9d•Onsite

About The Position

The Security Ambassador welcomes guests upon arrival and provides exceptional guest service while carrying out assigned duties. The role operates in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. Assignments may be indoors or outdoors throughout SGC property, at the discretion of Security Management. Hours are determined by a 24-hour schedule, and duties and requirements may change as needed. The Security Ambassador reports violations or situations detrimental to SGC’s interests, assists with authorized internal and external investigations in non-Gaming areas, and helps resolve or de-escalate conflicts. The position requires confidentiality, compliance with information-security policies, professional conduct, attendance-policy compliance, completion of required training, and participation in meetings. The work may involve standing and walking throughout non-Gaming casino areas, working nights, weekends, and holidays, and performing under pressure in a fast-paced, noisy casino environment where smoking is permitted.

Requirements

Must be at least 18 years old upon employment.
Must have good observation skills.
Must have good writing and spelling skills.
Ability to communicate effectively in writing and orally.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Must be able to stand, walk, and move throughout all non-Gaming areas of the casino.
Must be able to work nights, weekends, and holidays.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced, noisy casino environment and deal effectively with guests, management, and employees in all situations.
Must be able to work in an environment where smoking is permitted.

Nice To Haves

High school diploma preferred.
Security, hospitality, or guest service experience preferred.
Basic computer understanding and working knowledge preferred.

Responsibilities

Create a welcoming experience for arriving guests and provide exceptional guest service during assigned duties.
Work in indoor or outdoor assignments throughout SGC property as directed by Security Management.
Complete CPR/First Aid training and other training required by Security Management.
Report violations, acts, or situations detrimental to the best interest of Seneca Gaming Corporation to the Security Management Team.
Assist with internal or external investigations conducted by Seneca Gaming Corporation, Seneca Gaming Authority, or authorized local authorities in a non-Gaming capacity.
Use communication skills to resolve or de-escalate conflicts in non-Gaming areas.
Maintain strict confidentiality regarding Security Department functions and other confidential information.
Maintain current knowledge of information-security policies and guidelines, including the SGC Acceptable Use Policy, and comply with them.
Maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of commencing employment.
Attend necessary meetings.